Note: The job is a remote job and is open to candidates in USA. JLL is a leading global provider of real estate and investment management services, committed to shaping the future of real estate for a better world. As a Program Manager, you will lead strategic real estate initiatives, orchestrating multiple projects while ensuring quality and budget excellence, and serve as the primary liaison between clients and internal teams.
Responsibilities
- Develop and execute comprehensive program strategies in partnership with client and JLL stakeholders for strategic real estate project portfolios
- Engage with client stakeholders to maintain program alignment, communicate progress updates, and resolve escalations with strategic thinking and consultative approach
- Monitor and ensure on-time, in-scope, and on-budget delivery of all program deliverables across multiple concurrent initiatives
- Track and report on program and project performance metrics, maintaining accountability for outcomes and identifying opportunities for continuous improvement
- Implement and adhere to Project Management Center of Excellence best practices, standards, and methodologies to ensure consistent quality delivery
- Identify, assess, and manage program risks while serving as the primary escalation point for problem-solving and conflict resolution
- Manage program scope changes, identify opportunities for change orders, and execute scope modifications to maximize client value
- Maintain comprehensive program documentation and ensure compliance with best practice standards and centralized storage requirements
Skills
- Bachelor's degree in Project Management, Architecture, Engineering, Operations Management, or related field
- Proven program oversight experience managing multiple concurrent programs, each containing multiple large budget complex projects
- Experience successfully resolving client escalations and managing diverse stakeholder relationships across organizational levels
- Ability to navigate program-level oversight, data management, and reporting responsibilities simultaneously
- Consultative mindset with strategic thinking capabilities and problem-solving expertise. Ability to see the high level program oversite details, as well as the small details of each project in the program
- Strong communication and presentation skills with ability to influence and drive consensus among diverse stakeholders
- Proficiency in project management software and Microsoft Office Suite
- Ability to travel to project sites as needed
- Relevant project management certifications such as PMP, PMBOK, or Program Management Professional (PgMP)
- Advanced degree in relevant field or equivalent professional experience
- Experience with project performance metrics including cost performance index (CPI), schedule performance index (SPI), and earned value management
- Track record of successful scope management and change order execution in complex real estate environments
- Experience in commercial real estate, corporate real estate, or facilities management
- LEED certification or other sustainability credentials
- Experience working in matrix organizational structures and cross-functional team environments
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Company Overview