Note: The job is a remote job and is open to candidates in USA. Bedrock Robotics is a company focused on deploying autonomous systems in the construction industry. The Program Manager, Fleet and Data Operations will oversee the execution layer between engineering capabilities and field operations, ensuring successful machine installations and managing vendor relationships.
Responsibilities
- Own the scaling playbook for Bedrock’s Fleet & Data Operations from 6 active states to 15+ — including org structure, SLA design, and in-house vs. dealer/3P decisions
- Develop and manage structured programs with CAT dealers, independent service providers, and technology partners across the East Coast and beyond, defining scope, performance standards, and accountability frameworks
- Evaluate and onboard new vendors and distributor service arms; build the contractual and operational scaffolding (SLAs, rev-share structures, escalation paths) for sustained performance at scale
- Serve as Bedrock’s primary operational point of contact for fleet partner relationships — including advanced technology groups at major CAT and OEM dealer networks
- Translate lessons from dealer-ecosystem SLA and subscription service models into Bedrock’s upfit and maintenance operations
- Provide field supervision for autonomy kit installations (upfit and de-kit) on customer CAT iron, ensuring every install is safe, repeatable, and fully reversible per Bedrock specification
- Lead commissioning and acceptance processes at customer job sites coordinating Bedrock technicians, dealer service teams, and GC site personnel
- Supervise and coordinate the rollout of new technology, tools, and process changes in the field; serve as the operational agent ensuring change lands correctly before scale-out
- Drive new systems and software implementations into the field workflow including fleet management platforms, data collection tooling, and service management systems from pilot through full deployment
- Troubleshoot and resolve escalations on machine uptime, data pipeline integrity, and install quality; own the loop back to engineering with structured field observations
- Own and drive safety initiatives for the department to ensure technicians are safe and in alignment with Partner expectations and construction industry standards
- Guarantee terabyte-scale data collection per machine per day defining processes and partner accountabilities to ensure engineering’s evaluation engine never goes dark
- Set and manage machine uptime and turnaround SLAs across a distributed fleet; design the operational model (staffing, parts logistics, escalation) to meet them as headcount and geography expand
- Build and run the operating cadence (WBR/MBR/QBR) for fleet performance: define KPIs, own the dashboards, drive the corrective actions
- Partner with Engineering and Product to translate uptime and data quality requirements into field-executable standards and partner contracts
- Manage a distributed team of mobile fleet technicians across the East Coast deployment footprint, with accountability for hiring bar, onboarding rigor, and field performance standards
- Design the team structure, routing, and dispatch model to balance machine uptime response against the economics of a field workforce spread across multiple states and job sites
- Partner with Commercial on customer-facing commitments; translate GC and hyperscaler expectations into operational requirements the fleet team can execute reliably with Partners
- Mentor and develop field team leads & supervisors; build the management layer that keeps performance consistent as the team grows
Skills
- 7+ years of program or operations management experience in construction technology, heavy equipment, or advanced technology deployment in the field
- Direct experience working within or alongside a CAT, Komatsu, John Deere, or equivalent OEM dealer network with a strong grasp of dealer economics, service model structures, and OEM/dealer sensitivities around third-party technology
- Demonstrated track record managing distributed field workforces commissioning, service, or install crews across multiple states or regions
- Hands-on experience with technology installations on heavy construction equipment (grade control, autonomy kits, machine control, telematics, or comparable systems)
- Comfort operating in an early-stage, fast-moving environment where the playbook is being written in real time and changing frequently; ability to create process, not just follow it
- Strong communicator and operator who can hold SLA accountability with external partners while collaborating effectively with internal Engineering, Product, and Commercial teams
- Ability and willingness to travel approximately 50% of the time to customer job sites, dealer facilities, and regional deployment locations across the East Coast and beyond
- Experience in an Advanced Technology Group (ATG) or construction technology P&L within a major CAT dealer, OEM, or heavy equipment distributor
- Background in autonomy, machine control, or connected fleet solutions
- Familiarity with fleet data systems telematics platforms, data pipeline tooling, or IoT-adjacent infrastructure for heavy assets
- Experience structuring and executing in-house vs. 3P build decisions for field service operations at scale
- Prior experience with hyperscaler or large GC customer relationships in a technical operations or account role
- Understanding of machine lifecycle economics: upfit → operate → de-kit → redeploy, including reversibility requirements and customer asset protection
Benefits
- Competitive compensation, equity, and benefits commensurate with a Series B-stage deep-tech company.
- Travel support and flexibility for a role that is genuinely field-forward.
- Our roles are often flexible.
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