Note: The job is a remote job and is open to candidates in USA. VCU Health is seeking a Program Manager for Patient Access Strategic Initiatives to drive operational excellence across the revenue cycle access portfolio. This role involves leading enterprise-level project management, developing key performance indicators, and translating strategic objectives into actionable plans while partnering with various teams to ensure growth and revenue integrity.
Responsibilities
- Leads end-to-end project management for strategic access initiatives, including scope definition, timelines, risk mitigation, resource planning, and stakeholder alignment across multiple sites
- Develops and monitors key performance indicators (KPIs) and dashboards to track access operations performance, identify trends, and measure progress against strategic growth targets
- Conducts root-cause and trend analysis using revenue cycle access data to inform strategic recommendations to senior leadership and support continuous improvement
- Responsible for coordinating development of policy and guidelines as it pertains to the Revenue Cycle space
- Translates organizational strategic objectives into actionable operational plans, project roadmaps, and measurable milestones in conjunction with the Revenue Cycle leadership
- Partners with data/analytics teams to build reporting infrastructure that supports forecasting, capacity planning, and access growth strategy
- Leads and facilitates meetings around operations and strategic initiatives for all Revenue Cycle supported locations
- Presents strategic findings, project status, and performance analytics to senior Revenue Cycle leadership to drive informed decision-making
- Works closely with department leadership, Revenue Cycle leadership, and others to improve and sustain service excellence, communicating gaps/barriers as appropriate to key leaders and facilitating improvement strategies
- Leads cross-functional teams through change management associated with new initiatives, process redesigns, and technology implementations; performs other duties as assigned in support of the VCUHS mission
- Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS. Provides assistance to team members. Accepts alternate assignments, as required
Skills
- Bachelor's degree in Healthcare Administration, Business, Finance, or related field required
- Minimum of 5 years of progressive revenue cycle, access operations, or healthcare project management experience required
- Demonstrated experience leading strategic, cross-functional projects with measurable outcomes required
- Master's degree preferred
- Project Management Professional (PMP) certification or equivalent preferred
- Prior Supervisory Or Management Experience Preferred
- Proficiency in data analytics, dashboard development, and reporting tools (e.g., Excel, Power BI, Tableau) strongly preferred
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