Note: The job is a remote job and is open to candidates in USA. KnowBe4 empowers the modern workforce to make smarter security decisions every day. As a QA Engineer supporting MIS teams, you will ensure high quality output across diverse business systems including SaaS platforms and internally developed applications.
Responsibilities
- Develop and implement comprehensive test strategies for MIS systems and projects
- Create detailed test plans and test cases for new features, enhancements, and integrations
- Maintain QA best practices and standards across all platforms
- Quickly adapt to and learn new systems, platforms, and business processes with minimal guidance
- Proactively dig into requirements documentation to thoroughly understand system functionality
- Perform thorough manual testing across the full spectrum of MIS applications and software
- Execute functional, regression, integration, and user acceptance testing
- Perform specialized testing of AI systems including Large Language Models (LLMs) and agentic AI, evaluating outputs for accuracy, consistency, and alignment with business requirements
- Conduct performance and load testing when necessary
- Design, develop, and maintain automated test scripts to appropriately support a variety of applications
- Identify opportunities and implement test automation for repetitive testing scenarios
- Continuously improve test automation coverage and efficiency
- Identify, document, and track software defects using appropriate tools
- Analyze and document bugs and errors discovered during testing phases
- Provide clear, detailed reproduction steps and supporting evidence for identified issues
- Collaborate with developers to ensure timely resolution of issues
- Perform root cause analysis on critical bugs to prevent recurrence
- Test integrations between systems to ensure data consistency, data flow, and functionality
- Verify end-to-end business processes that span multiple systems
- Rapidly gain understanding of business workflows to provide meaningful QA feedback
- Prepare detailed test reports and quality metrics for stakeholders
- Maintain up-to-date test documentation, including test cases and procedures
- Report test results in a clear, concise manner for both technical and non-technical stakeholders
- Develop comprehensive test plans that align with business requirements
- Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle
- Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate
- Work closely with teams to resolve identified issues
- Stay updated on the latest QA methodologies, tools, and best practices
- Propose and implement process improvements to enhance testing efficiency and effectiveness
Skills
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience
- 3+ years of experience in software quality assurance
- Strong experience in both manual and automated testing methodologies across SaaS platforms (NetSuite, Salesforce, Workday, etc.)
- Proficiency in at least one test automation framework
- Working knowledge of programming/query languages (SOQL, SQL, Java, Python) and API testing tools like Postman
- Experience with Jira for requirement and bug management
- Knowledge of CI/CD pipelines and experience with cloud platforms (AWS, Azure)
- Understanding of testing approaches for AI systems, particularly for evaluating LLM outputs for accuracy and alignment with requirements
- Experience with database testing and data integration validation
- Knowledge of security testing principles and best practices
- Exceptional attention to detail with excellent analytical and problem-solving capabilities
- Strong communication skills and ability to thrive in a fast-paced, collaborative environment
- Self-motivated ability to quickly learn new systems and technologies with minimal supervision
- Copado Robotic Testing experience is a plus
- UiPath, Work-Relay is a plus
Benefits
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
Company Overview
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