Job Summary:
We are seeking an experienced Remote QA Engineer (SaaS Platform) to take ownership of the end-to-end quality assurance process for our internal SaaS platform. This role is responsible for testing new features, validating bug fixes, performing regression testing, and ensuring overall platform stability across Employee, Client, and Admin portals. The ideal candidate has strong experience in SaaS or web application testing, excellent bug reporting and analytical skills, and the ability to work independently in a fast-paced environment. This position requires close collaboration with offshore development teams and regular communication with US-based stakeholders, making strong English communication skills essential.
Key Responsibilities:
- Test new features and bug fixes across Employee, Client, and Admin portals before release.
- Perform full regression testing before deployments.
- Create detailed bug reports in Asana, including reproduction steps, severity, environment details, and supporting evidence.
- Prioritize and triage bugs by severity level (P1-P4).
- Validate bug fixes before closing tickets.
- Proactively test edge cases across devices, user roles, and environments.
- Conduct daily check-ins with the development team to track progress and resolve blockers.
- Maintain a log of known issues and provide weekly status updates to the CEO.
- Review user stories and acceptance criteria to ensure proper testing coverage.
- Own the end-to-end QA process and ensure platform quality before release.
- Help keep the development team accountable for timelines, issue resolution, and overall product quality.
- Support testing across critical workflows including time tracking, overtime approvals, automated billing, compliance tracking, and live monitoring systems.
- Perform other duties related to the position as assigned.
Qualifications & Requirements:
- Proficient level of English (written and spoken).
- Excellent professional and communication skills, allowing for effective collaboration with clients, colleagues, and teammates.
- 4+ years of QA experience in SaaS or web applications.
- Strong bug documentation and reporting skills.
- Strong analytical, problem-solving, and attention to detail skills.
- Experience working in business-critical SaaS environments.
- Experience writing bug reports in Asana, Jira, Linear, or similar tools.
- Experience testing platforms with multiple user roles.
- Ability to work independently and manage the QA cycle.
- Experience working with offshore development teams.
- Comfortable on live video calls with US-based stakeholders.
- Experience in HR tech, payroll, workforce management, or staffing software, strongly preferred.
- Experience working between business stakeholders and developers, strongly preferred.
- Familiarity with overtime tracking, billing systems, or HIPAA-related workflows, strongly preferred.
- Proven ability to meet deadlines consistently in a fast-paced environment.
- Comfortable working within structured processes and established workflows.
- Ability to quickly learn new systems, software, and workflows.
- Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach.
- Positive attitude and the ability to learn and adapt quickly.
- Ability to understand and follow established processes accurately with minimal supervision.
- Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
- Interested in long-term career opportunities.
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- Please note that this is a long-term opportunity.
- Great work environment with potential for growth.
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