Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture. The Specifying Spanish Bilingual Representative (Remote) is responsible for engaging with customers through calls and online channels, providing exceptional customer service and technical support by resolving inquiries related to client products and services.
Responsibilities
- Utilize client systems to investigate customer part inquiries
- Have working knowledge of car mechanics
- Provides verification and/or recommendation on correct auto parts requirements
- May require considerable adaptation in response to the particular customer in order to achieve success
- Maintain database case notes on all situations
- Reads and researches relevant materials and resources to stay current in programs
- Deliver expert customer experiences…with a smile
Skills
- High School diploma or GED equivalent required
- Must be fluent in Spanish in verbal and written form
- PC / Keyboarding Skills including Word & Excel
- Additional Automotive Parts training or certifications a plus
- 1 - 2 years of Automotive Parts Counter experience
Benefits
- Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
Company Overview
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.