Note: The job is a remote job and is open to candidates in USA. Luna Physical Therapy is an innovative company redefining physical therapy through technology and clinical models. They are seeking a Remote Patient Billing & Support Assistant to help patients with payments, insurance questions, and account management while ensuring a positive experience throughout the billing journey.
Responsibilities
- Answer inbound patient phone calls as they come in
- Manages Copay Collections and communicates with other departments, for any needs/patient reach out
- Create Partner cases Daily
- Weekly posting of late cancels
- Daily review of patient electronic communications and delegation as needed
- Create and maintain billing ledgers for patients with specific requests for their insurances
- Assist other teammates in larger projects as needed
- Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
- Maintains industry level working knowledge of medical billing occurring in Luna
- Support Admin functions
- Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
- Achieves goals set by management
- Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
- Performs Ad Hoc tasks at managers discretion
Skills
- Typically requires a minimum of 1 year of related experience
- Strong attention to detail and time management skills
- A positive attitude and an eagerness to learn
- Have experience in healthcare billing, medical coding, customer service, or call center support
- Are organized, empathetic, and tech-savvy
Benefits
- Paid Time Off with holiday
- Medical, dental & vision insurance on the first of the month following start date
Company Overview
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