Note: The job is a remote job and is open to candidates in USA. Vyve Broadband is a leading broadband Internet provider serving largely non-urban communities across 16 states. The Retention Sales Representative serves as the primary point of contact via telephone with customers, handling all call types and saving/selling appropriate services to customers while achieving sales and retention goals.
Responsibilities
- Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers
- Achieves sales and retention goals for percentage and volume
- Enhances customer loyalty by effectively promoting Vyve services that will enhance the quality of customers’ lives and generate sustainable revenues for the company
- Effectively utilizes sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services
- Accurately documents all customer-related transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements
- Ensures all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve
- Engages in all sales and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration, and mentoring activities
- Follows up on customer-related issues, including processes involving other departments
- Treats all company employees, customers and vendors with respect
- Performs other duties as required
Skills
- High School Diploma or equivalent, Associate's Degree preferred
- Minimum 1-year experience in sales, a customer-facing environment, in-person or call center
- Ability to learn quickly and deal with complex technology changes
- Exceptional interpersonal skills and excellent communication (verbal and written) skills
- Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc)
- Excellent organizational skills and the ability to self-manage your line of business
- Previous sales experience in a goal-oriented environment
- Previous call center experience
- Previous experience selling with an established sales process
Company Overview