Note: The job is a remote job and is open to candidates in USA. Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. The Sage X3 Functional Consultant’s role involves planning, designing, developing, and launching efficient information and operations systems to support core organizational functions for clients, while ensuring customer satisfaction and managing relationships.
Responsibilities
- Conduct analysis of client business processes and functional requirements
- Prepares appropriate documentation to communicate and validate the information
- Analyze data, evaluate existing application products, and recommend efficient, cost-effective solutions that support client business processes and functional requirements
- Document functional requirements, workflow, and system specifications
- Become familiar with the functions of client’s key systems in order to easily identify integration points and make recommendations
- Delivery of all projects in a defined area; ensure projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded
- Ensure project deliverables meet and/or exceed client expectations
- Work with clients throughout system testing and product acceptance phases to ensure quality and customer satisfaction
- Support sales team with business opportunities by assisting with estimate and proposal generation, performing demos, and responding to customer Pre-sales requests as needed
- Manage and support relationships and install products for existing clients. This includes handling questions, solving problems, writing reports, performing upgrades, as well as ensuring the client’s general satisfaction with the software and the company
- Promote value billing and efficiency in service delivery
- Develop subject matter expertise on Sage X3 product and serve as an escalation point for any implementation issues
- Apply technical and business knowledge to analyze client requirements and match them to system functionality
- Perform gap analysis, identify options, and make recommendations on best methods to address gaps including customization, third-party products, process changes and/or other industry best practices
- Complete required training and development regarding product versions, updates, and changes within the assigned time frame
- Develop technical and industry-specific knowledge on an ongoing basis and keep up to date with industry trends and the latest technology solutions
- Interact with peers and managers to share knowledge, raise critical issues, and suggest process improvements
- Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved
- Proactively seek/create opportunities to participate in client interactions to share knowledge and ensure the highest levels of customer satisfaction are achieved
Skills
- Bachelor's degree in computer science, information technology, quality assurance or equivalent work experience required
- 5+ years of Sage X3 ERP implementation or implementation of similar ERP solutions (Epicor, Infor, Syspro, Chempax, Workday, ProcessPRO, MS Dynamics)
- Must have experience implementing ERP solutions within Distribution Manufacturing. Experience working with Bills of Materials, scheduling, Shipping, EDI Integrations, etc
- A consulting background with a record of delivering complex software solutions within defined timeframes and budgets
- Strong business expertise, a keen understanding of business needs, and the ability to ensure technical solutions, strategies, and practices, and deliver business and customer value
- Experience translating business requirements into solution specifications
- Experience leading requirements definition and design sessions through use of interviews, surveys, user workshops, product/prototype demos, etc
- Successful track record of delivering on agreed-upon business objectives and performance on key metrics
- Ability to effectively document business and technical designs
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Strong relationship and social skills with the ability to build and manage a strategic external industry network
- Advanced degree preferred
Benefits
- Bonus in accordance with the terms of the Company's plan
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
- 8 Paid Holidays per year, including 1 floating holiday
Company Overview