Note: The job is a remote job and is open to candidates in USA. Getac is a company dedicated to providing mobile rugged computing and video solutions to various challenging work environments. The Sales Engineer role involves technical engagement throughout the pre-sales and post-sales lifecycle for Getac’s products, including running customer trials, providing solution recommendations, and delivering troubleshooting support.
Responsibilities
- Prepare and deliver product demonstrations for Compute and Video solutions, both onsite and remote
- Run and manage customer trials, including setup, configuration, field testing, data collection, and follow-up reporting
- Represent Getac at customer meetings, trials, trade shows, conferences, and industry events
- Maintain accurate project updates, trial documentation, and technical activities within Salesforce and FTIE
- Support technical sections of RFQs/RFPs by providing accurate, solution-specific responses
- Travel throughout the assigned region and across the U.S.; international travel as required
- Communicate technical findings clearly to overseas engineering teams and internal R&D
- Manage escalations, investigate issues, and coordinate custom solution requests for Compute and Video products
- Own all technical responsibilities for assigned customer accounts during evaluations, trials, deployments, and post-sales support
- Troubleshoot computer hardware, video systems, backend servers, firmware, WLAN/WWAN offload, and data workflows
- Gather customer requirements and translate them into clear engineering and product requests
- Understand needs across the Public Safety vertical and communicate field trends to Product Management and R&D
- Prioritize workload across multiple RSMs and customers based on urgency, scope, and business impact
Skills
- Must be a U.S. Citizen or Naturalized Citizen for secure site access
- CompTIA A+ is required (or obtained within 90 days of hire) and must remain current
- 1–5 years of pre-sales or post-sales technical engineering experience in rugged computing, in-car video, body-worn video, mobile technology, or related fields
- Experience working directly with field sales teams, engineering, end-customers, and third-party partners
- Ability to multitask, prioritize, and manage escalations effectively
- Excellent communication skills with both technical and non-technical audiences
- Strong organizational skills and attention to detail
- Troubleshooting laptops, tablets, in-car video systems, body-worn cameras, and related hardware/software
- Understanding of Windows image builds, INF drivers, BIOS configuration, encryption, and OS deployment
- Experience with backend servers, video storage systems, wireless offload workflows, and data lifecycle management
- End-user support for installations, configurations, upgrades, and migrations
- Familiarity with vehicle technology integrations including docks, mounts, modems, routers, antennas, and MDT components
- Wireless troubleshooting (GPS, 4G/5G, access points, modems, antennas)
- Strong knowledge of Windows 10/11 and the ability to support future releases
- Knowledge of networking basics, cloud workflows, AI-enhanced video, and system architecture is helpful
- Requires travel 50–75% of the time
- Must have a valid driver's license, insurance, and a driving record meeting company criterion
- Passport required for international travel
- Additional certifications such as MSCE, networking, cloud, or video systems are helpful
Benefits
- Generous health care policy
- PTO
- 401(K) with a 3% Contribution
- Performance-based bonuses
Company Overview
Getac Technology Corporation is a global leader in AI-capable rugged mobile technology and intelligent video solutions, including laptops, tablets, software, body-worn cameras, in-car video systems, digital evidence management and enterprise video analytics solutions. It was founded in 1989, and is headquartered in Taipei, Taiwan, TW, with a workforce of 501-1000 employees. Its website is .