Note: The job is a remote job and is open to candidates in USA. First American is a company dedicated to fostering a people-first culture and providing home warranty products and services. They are seeking a Sales Support Specialist who will manage relationships with agents and support the sales force by handling claims and ensuring effective communication among all parties involved in the claim process.
Responsibilities
- Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity
- Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity
- Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice)
- Dispatch and monitoring ‘Check and Advise’ for Sales Managers and Divisional Sales Managers
- Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers
- Participates in department improvement plans, including brainstorming Falcon enhancements
- Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales
- Handle various dispatch activities as requested by sales managers and at representatives own discretion
- Communicate with various departments to coordinate completion efforts
- Take reports from contractors and make decisions with a predetermined authorization limit
- Process reimbursement and cash out requests
- Provide cost for covered and non-covered items
- Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion
Skills
- High School Diploma or equivalent
- At least 2 - 4 year's internal Claims Resolution Level II representative experience
- Sales experience desirable
- Fundamental understanding of Home Warranty policies, systems and appliances
- Understanding of sales / real estate transactions
- Good listening, verbal and written communication skills
- Proven customer service skills
- Good organizational skills with the ability to multi-task, prioritize and follow up
- Strong problem solving and conflict resolution skills
- Must have excellent analytical skills
- Meticulous attention to detail
- Advanced contract knowledge
- Advanced procedure and process knowledge
- Working knowledge of Microsoft Office
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
Company Overview