Note: The job is a remote job and is open to candidates in USA. First Insurance Company of Hawaii, part of the Tokio Marine Group, is seeking a Sales Trainer to join their Customer Care Center team. The Sales Trainer will develop and deliver coaching and training to enhance the sales effectiveness and customer engagement of insurance sales professionals in a call center environment.
Responsibilities
- Provide sales training and coaching to strengthen product positioning, objection handling, call control, and successful sales conversion
- Lead live call demonstrations, trainee shadowing, and guided practice sessions to demonstrate customer engagement standards and prepare trainees for independent performance
- Coach representatives on tone, pacing, confidence, and sales presence to help them manage complex customer conversations with professionalism
- Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver targeted coaching in sales techniques, underwriting knowledge, procedures, and soft skills
- Develop, refine, and standardize sales techniques including rapport-building, needs discovery, assumptive closing, and value-based selling
- Create and refine call guidelines and objection-handling frameworks that provide clear, compliant, and effective guidance for common sales scenarios
- Partner with the Training team, Team Leads, and Supervisors to communicate performance trends, escalate improvement opportunities, and support consistent training outcomes
- Continuously improve training delivery, classroom facilitation, and coaching methods to increase trainee readiness, consistency, and long-term performance
- Model high energy, positivity, patience, and encouragement while supporting representatives through the learning process
- Perform other duties as assigned
Skills
- High school diploma, equivalent required; additional education preferred
- Active Property & Casualty or Personal Lines insurance license
- Experience delivering live call coaching, call shadowing, quality feedback, or new hire training
- Minimum of five years of sales experience in a call center environment, preferably in insurance sales
- Excellent verbal and written communication skills, including the ability to explain concepts clearly and provide constructive feedback
- Associate degree or higher
- Minimum of two years of experience in insurance underwriting and/or team supervision
- Minimum of five years of experience with personal lines insurance sales
- Collector car insurance experience is a plus; enthusiasm for the collector community is highly valued
Benefits
- Health insurance (medical, dental, vision)
- Flexible spending & health savings accounts
- Life insurance
- Retirement plan
- Paid time off
- Overtime availability
- Employee referral program
- Tuition reimbursement
- A generous 401K match
- Volunteer Benefits
- Paid Vacation
- Medical Benefits
- Educational Incentives
- Family Friendly Benefits
- Investment Incentives
Company Overview