Note: The job is a remote job and is open to candidates in USA. CrossCountry Consulting is an advisory firm dedicated to creating positive experiences for their clients and employees. They are seeking a Salesforce Consultant to support various business processes and deliver tailored solutions for clients, leveraging Salesforce multi-cloud capabilities and collaborating with a team of consultants.
Responsibilities
- Leverage a strong understanding of Salesforce multi-cloud capabilities
- Play an active role in configuring the solution and supporting the development team for a variety of client needs
- Perform ongoing Salesforce administration tasks, including user management, security configuration, and data management
- Implement and maintain customizations and enhancements per client requirements
- Proactively monitor Salesforce instances for health and performance issues and take necessary action to ensure optimal system performance
- Identify and troubleshoot issues, and provide timely resolution and escalation when needed
- Work with our clients and all stakeholders to build clear use cases
- Perform rapid analysis and decomposition of complex business information, recommend leading practices, and present associated technical process components
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
- Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes
Skills
- 1–4 years of professional consulting experience, with a proven track record of managing multiple client tickets simultaneously without sacrificing strict attention to detail
- 1+ years of hands-on Salesforce configuration experience (e.g., creating fields, page layouts, workflows, or flows)
- Strong analytical skills, proficiency in Microsoft Excel, and strong written and verbal English communication skills
- A proactive self-starter who can work seamlessly both independently and collaboratively within a dynamic team environment
- Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
- Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
- Salesforce Certified Administrator
- Bachelor's degree or equivalent experience in a technical field
- Experience in consulting is required
Benefits
- Comprehensive healthcare options, including medical, dental, and vision coverage
- Flexible spending accounts
- 401(k) with company matching
- Generous parental and maternity leave policies
- Technology stipends
- Wellness reimbursement programs
Company Overview