Note: The job is a remote job and is open to candidates in USA. Tel.Net s.r.l. is seeking a SAP ERP Automation (Tivoli) Team Member I to support day-to-day Tivoli operations. The role involves monitoring alerts, executing runbooks, performing basic troubleshooting, and ensuring services remain stable.
Responsibilities
- Monitor dashboards/queues and respond to events/alerts; perform initial triage and ticket creation with correct categorization and impact
- Execute runbook procedures (service restarts, agent checks, job reruns, basic backup restores) within approved change/incident processes
- Validate agent health and connectivity; perform basic installs/upgrades under guidance and document outcomes
- Support event hygiene: acknowledge/close alerts, attach evidence, and ensure alert-to-ticket correlation is accurate
- Assist with schedule/job operations (if applicable): monitor job failures, rerun/restart jobs, validate dependencies, and communicate status
- Assist with backup operations (if applicable): verify nightly results, investigate common failures, and support small restore requests
- Maintain knowledge articles, troubleshooting notes, and shift handover summaries
- Other duties as assigned
Skills
- DoD Secret Clearance
- Bachelor's Degree
- Demonstrated experience working with SAP Navy ERP systems
- Experience providing Tier 3 or advanced functional/technical support
- Strong verbal and written communication skills with the ability to train diverse user groups
- Understanding of Navy workflows, financial processes, or supply operations
Benefits
- Competitive pay and benefits, including PTO and company matched 401k
- Development opportunities through comprehensive training suite
- Opportunities to engage with the community through volunteering
Company Overview
Società di Servizi nel Settore Informatico e delle Telecomunicazioni con sede operativa a Bari, con l'obiettivo aziendale di sviluppare soluzioni su misura e fornire consulenze professionali ai propri clienti. It was founded in 2004, and is headquartered in Bari, Puglia, ITA, with a workforce of 2-10 employees. Its website is http://www.telnetsrl.com.