Note: The job is a remote job and is open to candidates in USA. C5MI is a high-performance consulting firm specializing in SAP and supply chain solutions. The SAP EWM Support Consultant II provides post-go-live support and system maintenance for SAP Extended Warehouse Management environments, ensuring system stability and resolving user-reported issues.
Responsibilities
- Provides hypercare support and resolves live system issues following SAP EWM go-lives
- Monitors system performance, addresses user-reported issues, and escalates complex problems as needed
- Manages a high volume of support tickets, ensuring timely and accurate resolution
- Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams
- Tracks system performance to identify bottlenecks and recommend improvements
- Collaborates with clients, business stakeholders, and cross-functional teams to resolve support needs
- Documents support procedures, configurations, resolutions, and best practices for knowledge sharing
- Applies software updates, patches, and configuration changes to maintain system integrity
- Provides technical assistance and guidance to end users, ensuring a positive support experience
- Adheres to all certified processes and information security standards
Skills
- Bachelor's degree in IT, Computer Science, Logistics, Supply Chain, or related field; or equivalent experience
- SAP EWM certification (or ability to obtain within 6 months of hire)
- 3–5 years of SAP EWM configuration experience
- Background or education in logistics, distribution, MIS, or IT
- Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required)
- Strong analytical, troubleshooting, and organizational skills with high attention to detail
- Clear and professional communication skills with the ability to support non-technical users
- Ability to work independently in a fast-paced environment and manage multiple priorities
- Strong teamwork skills with the ability to collaborate across diverse cross-functional groups
- Experience working with the Department of Defense or other federal agencies
- Familiarity with SAP ECC or S/4HANA integration points
- Experience with ticketing systems such as ServiceNow or Jira
- Understanding of ITIL or structured support methodologies
- Knowledge of warehouse operations and supply chain processes
Benefits
- Medical, dental, vision, life, and long-term disability coverage
- A 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
Company Overview