Note: The job is a remote job and is open to candidates in USA. Synchrony Group, LLC is an independently owned network of companies, headquartered in West Chester, PA. They are seeking a Senior Account Manager who will be responsible for managing specific Account Services activities for assigned clients, developing strategies to grow revenue, and leading internal teams in the execution of innovative pharmaceutical advertising and marketing initiatives.
Responsibilities
- Develop and execute strategies to grow revenue that meets and exceeds assigned objectives, including client development, retention, organic growth, and annual planning
- Ensure that existing client revenue goals are achieved
- Lead the development, presentation, and selling of high-quality deliverables
- Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field
- Partner with Medical to provide best-in-class strategy and strategically-aligned support
- Actively participate in client presentations, selling and defending the agency's point of view
- Strong scientific and clinical skills and experiences
- Represent the organization in an appropriate manner
- Support Account Services leadership in new business efforts with potential clients
- Support the development and implementation of new business development opportunities as requested by leadership
- Support leadership in the creation and submission of RFPs, proposals (proposal writing is required), and pitch decks
- Day to day lead for the internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative pharmaceutical advertising and marketing initiatives
- Demonstrated ability to manage key constituent relationships with over 2 million dollars of business
- Attend client meetings, conference call and live, and clearly and effectively communicate key learnings and action items to the team and client
- Manage client strategy and objectives in balance with needs of internal team and organization
- Initiate projects and serve as internal “project owner” or “project champion”
- Lead effort to define project strategic objectives and budget, including completion of Strategic Brief (when applicable), Project Brief, and all SOWs
- Lead kickoff meeting with clients, vendors, and/or key opinion leaders
- Review all deliverables to ensure project objectives, quality standards, and client expectations are being met and that project supports overarching strategy
- Monitor and manage assigned activities to ensure timely delivery of products and services
- Ensure all content/messaging and design is consistent with product strategy, communications objectives, and client expectations
- Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
- Be a positive force for enhancing the work culture, consensus-building, and internal communications
- Manage the budgets (eg, forecast, expenses, accruals) for individual projects
- Develop client(s) SOWs or project initiation forms (PIFs) independently
- Monitor budget and hours, and communicate financial details and changes in scope to client and management. Partner with client to resolve any financial issues
- Verify that billing schedule milestones are communicated to Finance
Skills
- Bachelor's degree required
- Minimum of 3 years' experience in advertising and account/client services support in pharmaceutical marketing
- History of successful management of more than 1 million dollars of fee/year
- Specific industry and/or therapeutic expertise is required
- Substantial experience leading print, digital, and video advertising initiatives
Benefits
- Competitive salaries
- Generous paid time off
- Excellent health insurance
- Family leave
- A 401(k) plan with employer matching
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