Note: The job is a remote job and is open to candidates in USA. Federal Express Corporation is seeking a Senior Digital Product Manager to lead cross-functional teams in delivering customer-centric solutions aligned with company strategy. The role involves owning product domains, understanding customer pain points, and driving results through collaboration and strategic execution.
Responsibilities
- Own the vision, strategy, and roadmap for a critical product area or customer journey
- Lead discovery work—customer interviews, competitive research, and data analysis—to identify opportunities
- Collaborate closely with engineering, design, marketing, and operations to build and launch solutions
- Define and track KPIs to evaluate feature success and inform iteration
- Drive prioritization across competing demands and communicate rationale clearly to stakeholders
- Influence cross-functional leaders and executives to gain buy-in on product direction
- Mentor junior PMs and support organizational learning and best practices
- Own the vision, strategy, roadmap, and execution for Pickup Visibility including pickup tracking, status lifecycle, notifications, ETA experiences, and exception communications across all pickup channels
- Serve as the Pickup product lead for visibility capabilities, partnering closely with the broader FedEx Visibility organization to align on shared platforms, event services, customer communications, and roadmap priorities
- Define and deliver visibility experiences for customers, customer service, and operations teams that provide timely, accurate, and actionable information throughout the pickup lifecycle
- Partner with Pickup Operations, Dispatch, Engineering, and Architecture teams to translate operational events and pickup execution milestones into customer-facing and operational visibility experiences
- Establish and optimize the pickup event model, status framework, KPIs, and measurement strategy to improve customer confidence, visibility adoption, ETA accuracy, and reduce pickup-related support contacts
- Lead cross-functional prioritization and execution across Product, Engineering, UX, Analytics, Operations, Customer Service, and Visibility teams to continuously improve pickup transparency and operational awareness
Skills
- Bachelor's degree in Business, Economics, Computer Science, Engineering, or related field
- 4 years of experience in product management, business analysis, or related field
- Demonstrated ability to manage stakeholder relationships, facilitate communication, and drive execution
- Strong analytical skills with experience in data interpretation, market research, and business case analysis
- Excellent verbal and written communication skills with experience preparing executive-level presentations
- 5+ years of product management experience delivering customer-facing digital products
- Experience owning complex customer journeys, workflows, or product capabilities
- Demonstrated success defining product strategy and translating vision into execution
- Strong analytical, communication, and stakeholder management skills
- Experience working in agile product development environments
- Ability to influence cross-functional teams and senior stakeholders
- Owned or contributed to tracking, notifications, ETA, customer communications, and other event-driven customer journeys
- Background in logistics, transportation, supply chain, delivery, or post-purchase product domains
- Ability to translate operational workflows and real-time events into intuitive, customer-facing product experiences
- Familiarity with event-driven architectures, messaging systems, and customer communication platforms
- Experience supporting both B2B and B2C customer journeys
- Experience with APIs, integrations, and platform-based products
- Strong understanding of customer research, behavioral analytics, and experimentation frameworks
Benefits
- This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week.
- Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].
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