Note: The job is a remote job and is open to candidates in USA. BlackLine is a leading provider of cloud software that automates and controls the financial close process. The Senior Implementation Consultant is responsible for implementing accounting software products for mid-market and enterprise clients, advising on best practices, and ensuring exceptional customer service throughout the project lifecycle.
Responsibilities
- Manages a diverse portfolio and delivers mid-market to large-scale implementation projects, spanning multiple sectors
- Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction
- Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc
- Utilizes business acumen, Accounting/Finance Industry knowledge, and product knowledge to serve as a trusted advisor and become an application expert to address client use cases and business challenges
- Builds strong and positive relationships with client contacts, including executive sponsors and management for the duration of the project and post-delivery transition
- Drives analysis and provides client recommendations at both strategic and operational levels, based on project objectives
- Elicits, documents, interprets and translates client business requirements or high-level requirements to be used for application configuration and testing solutions during implementations
- Responds to client communications and proactively researches, resolves issues, and provides best practices with a high sense of urgency and customer service
- Manages project deliverables from beginning to end and defines and confirms scope, ensuring that all specifications are clearly defined to satisfy expectations
- Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle including budgetary, timeline and performance considerations
- Leads, mentors, trains and coaches less tenured implementation consultants to complete project outputs
- Performs other tasks and responsibilities as required
Skills
- Bachelor's degree or equivalent work experience
- At least 5 years of experience in Consulting Services, Client Services and/or Professional Services environment
- Two years of experience with BlackLine or similar products
- Proven experience to balance multiple projects at any given time and stay on top of all details, with enterprise level customers
- Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
- Expertise with installation, configuration, troubleshooting, and support of software application
- Experience in a high-revenue producing environment (eg billing of time and materials)
- Demonstrated and proven experience documenting Business Requirements for software development and technical specifications
- Previous Business Analysis experience
- Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
- Knowledge of MS Office, MS Project, Salesforce/CRM, Accounting Software
- Knowledge of accounting terminology and processes (e.g. month-end close process)
- Excellent communication skills, strong organizational skills and attention to detail
- Effective negotiation/conflict resolution skills
- Effective problem-solving and critical thinking skills
- Demonstrated project management skills
- Strong client relationship skills
- Ability to deliver world-class service and high-impact results
- Ability to foster a sense of inclusiveness
- Ability to manage self and others under pressure and time-sensitive deadlines
- Ability to navigate ambiguous or difficult situations or personalities
- Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually
- Three plus years of experience in the audit/accounting industry preferred
- Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments
- Experience with large scale ERP systems including SAP and Oracle preferred
- PMP Certification
- Background in Sales and Customer Service
Benefits
- In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
- BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
- Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
Company Overview
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