Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company committed to improving the health and wellbeing of communities. The Senior Insurance Product Content Professional will develop and manage Medicaid insurance content, focusing on member enrollment materials and project management to ensure effective communication of covered services.
Responsibilities
- Partner with subject matter experts to define and deliver Member Welcome Kit content adherent to contract requirements, RFPs and established processes
- Develop comprehensive project plans to outline scope, timelines, resources, and deliverables for welcome kit new builds, and annual reviews
- Coordinate and manage the end-to-end project lifecycle, ensuring all states, from initial planning to final delivery, are executed effectively
- Work with leaders to establish project milestones and ensure project deliverables are met on time and within scope
- Facilitate regular project meetings, ensure clear communication of progress, updates, and any barriers
- Communicate project timelines, deliverables, and changes effectively to internal stakeholders
- Manage document control processes, ensuring that all versions of the welcome kits are properly stored and documented
- Maintain training and welcome kit process documents
- Offer ongoing support to internal stakeholders regarding welcome kit content and related inquiries
- Work as a liaison with Print Team and Web Team to load welcome kits to web, load to OES system and print management
- Make decisions on moderately complex to complex issues
Skills
- Bachelor's Degree or 4+ years in the field of health insurance
- Demonstrated background in marketing, including experience developing and implementing marketing communications, using Adobe
- Working knowledge of government sponsored health insurance products with a focus on covered and enhanced services
- Proven experience in project management - expertise in driving operational efficiencies and management of timelines
- Highly adept at managing processes from concept to completion ensuring on-time and on-budget results
- Excellent communication skills to all levels, written, verbal, presentation skills, as well as interpersonal skills
- Ability to pivot and high level of flexibility due to state expectations
- Experience with Medicaid and Dual Eligible Insurance Products
- Project Management certifications
- Working knowledge of Medicaid policy, regulation and operations
- Prior experience with major annual communications: member handbook, welcome kit, summary of benefits, provider directories
Benefits
- Bonus incentive plan
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
Company Overview