Note: The job is a remote job and is open to candidates in USA. Opensity Solutions is focused on providing modernized technology platforms and valuable insights to empower clients. The Senior Marketing Operations Coordinator will be responsible for managing Level 1 responses to Marketing Central requests and providing operational support to the Marketing organization.
Responsibilities
- Monitors and responds to requests received via phone and email in a timely and efficient manner, while providing excellent customer service
- Conducts data entry, ensuring 100% accuracy of transactions
- Validates system data and resolves problems
- Performs and maintains various system administration processes and reporting (Sitecore, eRoom) and works with various system owners (i.e. Marketing Operations, Communications) to troubleshoot errors
- Upholds and follows all processes and workflows
- Uses collaboration platforms to collaborate with other administrative teams
- Prepares regularly scheduled and ad hoc reports using necessary systems
- Responsible for executing Marketing administrative duties to include maintaining bios, bio pictures, website content, and related communications tasks
- Provides support and performs research projects to support internal client requests (i.e. to the Continuing Legal Education (CLE) process, Legal 500, Client credentials, etc.)
- Provides operational support for firm events, including name tag/material creation, invitation process support, etc
- Proactively identifies process improvement opportunities that lessen processing time, increase customer experience, and elevate the level of service provided to the firm
- Provides support for additional Marketing related projects, as needed
- Other duties as assigned
Skills
- College degree required
- A minimum of 3 years administrative experience, including experience with professional client service in an office environment
- Proficiency in MS Office Suite
- Exhibits Strong Decision-Making Skills- Demonstrates the ability to make sound and appropriate decisions, particularly in situations that fall within grey areas
- Proven ability to prioritize and complete tasks in a fast-paced, deadline-driven environment
- Good communication and customer service skills required to interact with the firm's lawyers, Marketing & Business Development teams and other staff on a regular basis
- Strong organizational skills necessary to coordinate various operational tasks
- Ability to work effectively in a fast-paced environment, as well, must possess strong problem-solving capabilities
- High energy, reacts with appropriate sense of urgency, focuses on high quality product production and service delivery
- Available to candidates who are in the Eastern Time Zone
- Experience related to Marketing, Analytics, Operations is preferred
- Strong data entry skills, excellent attention to detail, and strong communication skills preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
Company Overview