Note: The job is a remote job and is open to candidates in USA. Rep AI builds an AI-powered sales assistant for e-commerce brands, helping merchants increase conversion, AOV, and customer satisfaction through proactive, intelligent conversations. They are seeking a Senior Product Manager to own core product areas end-to-end, from discovery to delivery and iteration, working directly with engineering, design, AI/ML, sales, and customer success.
Responsibilities
- Own and evolve product strategy for key domains (AI assistant behavior, merchant tools, platform/SDK, analytics)
- Translate company goals (ARR, expansion, retention) into clear product initiatives
- Deeply understand merchants, shoppers, and internal stakeholders through research, data, and direct customer interaction
- Identify and validate opportunities using qualitative and quantitative insights
- Define product requirements, user stories, and success metrics
- Prioritize ruthlessly in a fast-moving environment with limited resources
- Partner closely with engineering to ship high-quality features quickly
- Drive cross-functional alignment across engineering, design, sales, CS, and marketing
- Own launches, rollout plans, and post-launch measurement
- Work with AI/ML teams to define product requirements for conversational AI, automation, and personalization
- Balance AI capabilities with UX clarity, merchant control, and trust
- Lead product decisions around: Proactive AI triggers (on-site behavior, cart state, intent)
- AI configuration & guardrails for brands
- SDKs, APIs, and extensibility for non-Shopify platforms
- Define and track product success metrics (conversion lift, AOV, engagement, retention)
- Use data to inform decisions and iterate quickly
- Clearly communicate tradeoffs and outcomes to leadership
Skills
- 5–8+ years of product management experience, ideally in B2B SaaS
- Experience owning complex products end-to-end (not just features)
- Strong product sense: ability to simplify complexity and focus on real customer value
- Proven ability to work closely with engineering teams and ship continuously
- Excellent communication skills — written, verbal, and cross-functional
- Comfort operating with ambiguity and high ownership
- Fluent English level
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
- Team player
- Experience in e-commerce, Shopify ecosystem, or retail tech
- Experience with AI/ML-powered products or automation tools
- Platform, API, or SDK product experience
- Startup / scale-up background (Series A–C)
- Data-driven mindset with hands-on analytics experience
Benefits
- Generous equity package
- Company offsites
- Retirement benefits
- Remote-first work
Company Overview