Note: The job is a remote job and is open to candidates in USA. FuturHealth is on a mission to empower individuals in their wellbeing through innovative health technology solutions. They are seeking a Senior Product Manager to lead the payments and checkout experience, driving the product roadmap and ensuring operational excellence in billing infrastructure.
Responsibilities
- Own the payments product roadmap — prioritize, scope, and ship improvements to checkout, subscription billing, upsell/downsell flows, and payment method expansion
- Define and track success metrics (checkout conversion, rebill auth rate, chargeback ratio, AOV) and use them to drive prioritization
- Design and run A/B experiments on checkout and billing flows; interpret results and make ship/kill decisions
- Write specs, coordinate cross-functional execution with engineering and design, and manage releases through QA and launch
- Evaluate and recommend new payment methods, processors, and billing models based on business impact and implementation cost
- Own the relationship with our payment orchestration platform (Gr4vy) and downstream processors — not just escalations, but product-level partnership on features, routing optimization, and MID strategy
- Manage processor onboarding, MID warmup, and volume migration across acquiring banks
- Coordinate with BNPL and alternative payment partners on integration, performance, and commercial terms
- Monitor transaction success rates, rebill health, and chargeback ratios; proactively surface trends and drive fixes before they hit thresholds
- Own chargeback and dispute management: investigate root causes, coordinate responses, and implement preventative measures
- Resolve complex billing escalations from CX, working cross-functionally with engineering, finance, and compliance
- Maintain and improve operational runbooks, billing policies, and escalation procedures
- Build and maintain dashboards and reports (Looker, BigQuery) to communicate payments health and feature impact to stakeholders
- Partner with the data team on attribution, funnel analysis, and revenue reporting tied to payments changes
- Deliver a weekly payments update to the broader team synthesizing metrics, shipping activity, and upcoming priorities
Skills
- 5+ years in product management within payments, billing, or checkout — not adjacent, in the domain
- Track record of integrating AI-powered tools — coding assistants, agentic workflows, LLM-driven analysis — into day-to-day product work to move faster and raise the quality of output
- Experience at a subscription-based DTC company, startup with founder interactions, especially in health, wellness, or telehealth
- Direct experience working with payment processors, acquirers, or orchestration platforms — you understand auth flows, settlement, and why transactions fail
- Proven ability to ship product improvements that moved conversion or revenue metrics, with data to back it up
- Familiarity with payment orchestration platforms (Gr4vy, Spreedly, or similar) and multi-processor routing strategies
- Comfortable owning operational responsibilities (chargebacks, vendor SLAs, processor performance) alongside product work — you don't see ops as beneath you
- Strong analytical skills —build a dashboard, and proactively interrogate data
- Clear, concise communicator who can write a spec, run a standup, and present to leadership without mode-switching
- Experience with experimentation platforms (PostHog, Optimizely, or similar) for checkout/billing A/B testing
- Background working in a lean product-engineering org where PMs carry operational load
- Exposure to fraud prevention, risk operations, or compliance in a regulated commerce environment
- Familiarity with Braze or similar platforms for transactional and lifecycle communications tied to billing events
Benefits
- Fully remote work policy
- Unlimited Paid Time Off (PTO)
- 13 Company Holidays plus Floating Holiday flexibility for added personal convenience!
- Paid Parental Leave (US Only)
- Health, Dental, Vision Insurance, and Retirement (401k) (US Only)
- Employee Assistance Program (EAP), Health Savings Account (HSA), and Flexible Spending Account (FSA) (US Only)
- SmartSpend discounts, SoFi financial tools, One Medical care, and Rightway healthcare navigation (US Only)
- Pet Insurance: Affordable plans for your furry friends (US Only)
- Commuter Benefits (State Specific): Simplify daily travel (US Only)
- New hire swag and company equipment (laptop, software) for a seamless start
- Authentic startup exposure with opportunities to make a tangible impact
- A culture built on autonomy, accountability, and results-driven success
Company Overview