Note: The job is a remote job and is open to candidates in USA. BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The Senior Professional Services Solutions Consultant will be responsible for selling services related to the company's SaaS accounting software, managing the services sales process, consulting with customers, and preparing comprehensive Statements of Work.
Responsibilities
- Develop and manage a pipeline of new business opportunities by identifying and targeting existing and prospective customers
- Partner with the Sales and Partner teams responsible for product sales to collaborate on the services aspect of the deals
- Coordinate product demonstrations and consultations to showcase how the accounting software meets customer needs from a Services Sales perspective
- Build and maintain strong customer relationships, acting as a trusted advisor during the sales cycle
- Collaborate with internal teams (e.g. sales, technical, customer support) to ensure alignment on customer requirements
- Analyze customer needs and business processes to develop an accurate understanding of the scope and complexity of each implementation project
- Estimate the level of effort (LOE) for software setup, customization, integration, and training services
- From an SOW perspective, manage discussions on project timelines, resources, and budgets based on customer requirements
- Communicate effort estimations and timelines clearly to both the customer and internal teams
- Prepare comprehensive Statements of Work (SOW) outlining project scope, deliverables, timelines, and costs
- Ensure SOWs clearly define all aspects of the engagement, including functional and technical requirements, out of scope elements, integrations, customizations, and training
- Coordinate with Legal team where necessary to ensure all documents meet company standards
- Work closely with the product, customer success, and technical teams to ensure seamless handoffs from sales to implementation
- Provide a comprehensive Sales to Service hand-off to ensure Continuity in the customer journey
- Track services sales activities, opportunities, and customer interactions using CRM tools
- Provide regular updates and reports on services sales forecasts, effort estimation trends, and project Budget versus actual
- Meet or exceed services sales quotas and KPIs related to service bookings
- Assist in the ongoing development of a Go To Market playbooks
- Work closely with product, marketing and service to assist in the development of other assets (e.g., workshop enablers, use cases, competitive comparisons, sales/partner training, whitepapers, webcasts, etc.)
Skills
- Proven experience in selling SaaS or accounting-related software services
- Strong knowledge of accounting principles and financial software applications (BlackLine preferred)
- Proven ability to translate prospective and existing customer objectives into services solutions
- 4+ years in a customer facing role
- Ability to estimate project complexity and the effort required for software implementation
- Experience in drafting and negotiating Statements of Work
- Excellent communication, presentation, and relationship-building skills
- Ability to manage multiple service sales opportunities simultaneously
- Familiarity with CRM tools, project management software, and accounting systems
- Bachelor's degree in Business, Accounting, Information Systems, or related fields is preferred
Benefits
- Short-term and long-term incentive programs, based on eligibility
- A robust offering of benefit and wellness plans
- Professional development seminars
- Inclusive affinity groups to celebrate and support our diversity
- Hybrid work arrangement: Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week
Company Overview
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