Note: The job is a remote job and is open to candidates in USA. Gainsight is an AI-powered retention engine behind the world’s most customer-centric companies. They are seeking a Senior Sales Operations Manager to accelerate North America sales growth and performance by partnering closely with the NA SVP of Sales, delivering data-informed insights, and aligning cross-functional execution.
Responsibilities
- Use dashboards and reports (Salesforce, Sigma, Gainsight) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader
- Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing
- Work with the Revenue Operations tech team to flag data quality issues and support improvements to our core sales tools (Salesforce, Gainsight, Gong.io)
- Run ad hoc analyses to support annual planning inputs such as territory design and quota distribution
- Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeline visibility (Notion, Claude, Gong.io, Gainsight)
- Build working relationships with teams like Demand Gen, Customer Success, and Product by sharing pipeline updates and helping coordinate on shared go-to-market initiatives
- Communicate cross-functional requests clearly and follow up to keep shared work on track
- Identify process gaps that slow down sellers or create unnecessary friction, and raise them with the right teams
- Proactively identify ways to make day-to-day work easier for frontline sellers and sales managers, using provided tech stack and AI
- Assist with annual planning activities such as pulling territory data, organizing quota inputs, and maintaining headcount tracking lists
- Track sales incentive plan performance and flag discrepancies or anomalies to Sales Comp, Finance, and leadership for follow-up
- Help maintain the NA Sales team’s process documentation and operating playbook, keeping it current and easy to use
- Support the North America Sales leader with day-to-day operational needs, helping turn priorities into action
- Help coordinate recurring sales meetings and reviews by preparing agendas, taking notes, and following up on action items for QBRs, pipeline reviews, and weekly forecast calls
- Draft internal communications and meeting materials (e.g. summaries, recaps, follow-up notes) on behalf of the NA Sales leader
- Track open action items and key initiatives, helping keep the sales leadership team on schedule and accountable
Skills
- 4+ years of relevant experience and MBA or equivalent combination of education and experience, required
- Synthesize complex information into clear, concise narratives for senior audiences
- Juggle multiple priorities, manage stakeholders, and drive to closure without being asked twice
- Intellectual curiosity and a bias toward data; you ask 'why' before drawing conclusions
- Comfortable with a fast-paced, high-growth SaaS environment where priorities shift
- High executive presence and comfort operating in ambiguity with autonomy
- Low ego, high collaboration: you elevate others and get things done behind the scenes
Benefits
- Eligible for an annual bonus
- Participation in Gainsight’s equity program
- Fully covered medical premiums (employee-only)
- Flexible PTO
- 401(k) plan
- Dental and vision coverage
- Remote work options
- $10,000 lifetime fertility stipend
- Access to coworking spaces around the globe
- Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
- Mentoring
- Career development opportunities
Company Overview
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