Note: The job is a remote job and is open to candidates in USA. GE HealthCare is a leading global medical technology and digital solutions innovator. The Service Program Manager will drive contract administration, risk modeling, and customer satisfaction for high-impact healthcare projects, while leveraging project management and communication skills to support sales and ensure operational excellence.
Responsibilities
- Responsible for the profitability and customer satisfaction for assigned contracts
- Provide both service agreement, and time and material program management
- Assist in sales campaigns for new contracts and proposals
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts
- Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
- Function as liaison between internal organizations and customers for assigned contracts
- Developing in-depth knowledge of a technical discipline
- Uses prior experience and acquired technical expertise to execute policy/strategy
- In-depth understanding of key business drivers; uses this understanding to accomplish own work
- In-depth understanding of how work of own team integrates with other teams and contributes to the area
- Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance
- Uses prior experience and on-the-job training to solve straightforward tasks
- Has access to technical skills and analytic thinking required to solve problems
- May use multiple internal sources outside of own team to arrive at decisions
- A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent
- Provides informal guidance to new team members
Skills
- Bachelor's Degree and Project / Program Management or Service Leadership experience
- Strong communication skills to synthesize complex issues and communicate clearly
- Demonstrated ability to energize, develop and build rapport at all levels in an organization
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Ability to document, plan, market, and execute programs
- Established project management skills
Benefits
- Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
- Medical, dental, vision, paid time off
- A 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- Tuition reimbursement
- Relocation Assistance Provided: Yes
Company Overview