Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, focused on delivering strategic engagements that drive customer success. The Services Sales Solutions Senior Manager/Director role involves empowering Public Sector customers to transform into Agentic AI Enterprises by partnering with executive stakeholders to design strategic roadmaps and business cases that unlock the full potential of AI.
Responsibilities
- Act as a trusted advisor to executive-level customers, developing narratives that articulate the execution plan and timeline of the transformation program
- Prescriptively shape large, complex, and transformational engagements, moving beyond stated requirements to recommend the right path for customer success
- Ensure business value is defined and realized by translating executive-level customer objectives into clear, executable implementation plans
- Uncover and articulate future opportunities to drive sustained customer value and Salesforce expansion
- Execute Phase 0 Frameworks: Conduct and execute strategic Phase 0 engagements for critical opportunities and complex or at-risk accounts to accelerate pipeline velocity and protect customer investments
- Partner closely with Account Partners to structure the deal’s financial strategy and implementation roadmap, and then co-presenting the value and strategic outcomes directly to the client
- Partner with Services Sales Solution Architects, Business Strategists and other relevant roles, as necessary, on comprehensive pre-sales discovery workshops, engaging functional stakeholders to understand the complete business challenge and desired outcomes
- Serve as the strategic connective tissue between Sales, Architecture, and Leadership. Actively run cross-functional "Deal Clinics" to constructively stress-test strategies and reduce late-stage stalled deals
- Focus strictly on high-impact asset creation over high-volume deck production; build reusable, scalable pre-sales tools, methodologies and customer stories that enable Account Partners to effectively self-serve
- Contribute to high client satisfaction by ensuring the solutions you shape are set up for delivery success and align tightly with customer objectives
- Define customer objectives, mitigate delivery risks, and actively apply a disciplined Go/No-Go (GNG) process to ensure we enter the right deals, the right way
- Adopt an AI-first framework. Integrate AI-powered tools to scale velocity and quality
- Measure success by your direct contribution toward regional revenue targets, specifically tracking pipeline generation and deal-win ratios accelerated through strategic pre-sales engagements
- Actively participate in formalized GTM cadences and maintain strong satisfaction metrics driven by structured Account Partner (AP) feedback loops
- Lead the organization's "Innovation-First" approach by operationalizing AI tooling and leading customer evolution into Agentic Enterprises
- Cultivate thought leadership by documenting high-fidelity, externally approved transformation stories to secure flagship Dreamforce features and win prestigious industry awards
Skills
- Minimum Experience: 10+ years' experience delivering enterprise-level consulting services, with 7+ years focused on the Salesforce platform
- Project Leadership: 7+ years of deep enterprise-level project or program experience (SaaS preferred), utilized to inform accurate scoping and estimation
- Pre-Sales Leadership: Demonstrable experience leading the end-to-end discovery, solutioning, estimating, and SOW-creation process for multi-cloud, transformational programs
- Sales Collaboration: Active involvement in supporting the sale of professional services, including leading proposal development and presenting to C-level executives
- Go-to-Market Support: Experience leading strategic scoping, proposal development, RFP responses, and executive-level presentations
- Platform Expertise: Deep demonstrated technical and/or functional proficiency in the Salesforce platform and its solutions
- Executive Presence: Extremely strong written and verbal communication skills, with a proven ability to build advisory relationships and establish credibility with executives
- Facilitation Skills: Demonstrated ability to influence a group audience, facilitate complex solutioning workshops, and lead executive-level discussions regarding roadmap and scope
- Analytical Skills: Excellent analytical, problem-solving, and conflict-resolution skills; adept at mediating conflict and fostering healthy dialogue during negotiation
- Business Acumen: A delivery-informed mindset with a deep understanding of cloud-based technologies and the ability to translate ambiguous business requirements into tangible, scoped solutions
- Commercial Acumen: Proficiency in deal architecture and pricing levers; demonstrated ability to manage discounting and lead commercial negotiations to maximize deal profitability
- Leadership: Proven ability to lead and mentor cross-functional teams and individuals, exercising discretion and latitude in reaching critical goals
- Logistics: Ability to travel will be required and varies based on client needs
- Education: Degree or equivalent relevant experience required (e.g., military experience, volunteer roles, work experience, etc.)
- Ideal Certifications: Salesforce Platform Administrator, Salesforce Sales Cloud Consultant, Agentforce Specialist, and Salesforce Service Cloud certifications are strongly preferred
Benefits
- Incentive compensation
- Equity
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- An employee stock purchasing program
Company Overview
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