Note: The job is a remote job and is open to candidates in USA. Social Factor is seeking a Social Media Specialist to manage day-to-day publishing operations across their corporate social channels. The role focuses on ensuring accurate and timely publishing of content while coordinating with various teams and maintaining high standards of quality and operational excellence.
Responsibilities
- Own day-to-day publishing across our Client’s corporate social media channels using Sprinklr
- Develop, review, and refine social copy for publication, tailoring messaging to the platform, audience, and campaign objectives. Format posts, validate links, optimize social assets, and ensure all content meets platform-specific best practices
- Coordinate the publishing workflow, confirming required stakeholder approvals have been received before content is scheduled or published
- Stage, schedule, QA, and publish content through Sprinklr while maintaining publishing calendars and embargo requirements
- Maintain the accuracy and integrity of the social content calendar by proactively managing scheduling updates, identifying conflicts or gaps, and ensuring publishing plans remain aligned with current business priorities
- Manage and maintain content within the Sprinklr Employee Advocacy platform, including organizing content, publishing approved campaigns, and supporting program administration
- Monitor corporate social channels for comments, questions, and conversations, responding or escalating in accordance with community management guidelines
- Partner with Communications, Editorial, Product Marketing, Campaigns, and Executive Communications to ensure accurate and timely execution of launches, campaigns, and thought leadership
- Identify publishing issues, workflow improvements, and operational efficiencies that improve quality and scalability
- Support social governance by following publishing standards, approval workflows, taxonomy, accessibility, platform specifications, and brand guidelines
- Monitor publishing quality and flag issues or trends that could improve future content execution
Skills
- 2–4 years of experience managing day-to-day social media publishing for a B2B organization
- Experience publishing content on LinkedIn and YouTube, with familiarity across additional enterprise social platforms
- Hands-on experience using enterprise social media management platforms such as Sprinklr (preferred), Sprout Social, Hootsuite, or similar
- Experience coordinating publishing workflows, approvals, and content scheduling across multiple stakeholders
- Strong proofreading, copy editing, and quality assurance skills with exceptional attention to detail
- Comfortable engaging professionally with customers and online communities
- Highly organized with the ability to manage multiple deadlines in a fast-paced environment
- Experience using Canva or Adobe Express for light image resizing and social asset optimization
- Strong communication and collaboration skills with cross-functional teams
- Demonstrated ability to identify workflow improvements and proactively recommend operational efficiencies rather than simply executing assigned tasks
- Experience using AI-powered productivity tools to improve publishing workflows, content preparation, and quality assurance is a plus
- Experience supporting employee advocacy platforms is a plus
Company Overview