Note: The job is a remote job and is open to candidates in USA. Harbor Freight Tools is a national tool retailer with significant growth potential, seeking a Senior Application Analyst. The role involves troubleshooting, maintaining, and optimizing software applications while collaborating with stakeholders to ensure application health.
Responsibilities
- Collaborate with Application Leads, internal customers and outside vendors to align projects to application releases and participate in aligning cross application schedules as needed per the Integrated Release Calendar
- Responsible for the technical configuration and setup of an assigned application/s
- Active monitoring of Production and QA environments, recommending/suggesting best practices for managing exceptions, log levels, etc
- Support the administration of server environments
- Support various phases of application development, testing and deployment activities
- Collaborate with team members to identify and mitigate risks
- Consult with team members to make software configuration and hardware configuration recommendations
- Support dry-run activities and go-live execution to ensure code integrity
- Own the Release Governance process
- Develop Release Deployment Plan to include schedules and back-out plans
- Facilitate Release level Pre-Deployment, Deployment and Post-Deployment meetings
- Identify and facilitate the resolution of release-level issues
- Actively work to improve production environments, troubleshooting and implementing monitoring/debug tools which will proactively help identify and resolve future issues in production
- Production support including periodic after hours and weekend support responsibilities
Skills
- 3-4 years of IT experience
- Self-motivated and directed
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Ability to independently research and find solutions for complex issues
- Knowledge of trends in technology
- Good analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Weekends as required
- Experience in supporting all phases of SDLC
- Nights and weekends – as required
- Preferred 4 Year / Bachelors Degree
- BS in Computer Science, Information Technology, Business or a related field preferred
- Extensive knowledge of deployment software (Big Fix/Tivoli/IBM Endpoint Manager preferred)
- General knowledge of monitoring software (Open NMS and App Dynamics preferred)
- Experience supporting retail stores, POS Software, Aptos POS and/or Java web applications
- Knowledge of trends in technology relating to POS software and hardware
Benefits
- Annual discretionary bonus
- Comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability
- Eligible Associates are able to enroll in our company’s 401k plan
- Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays)
- Paid sick time up to 80 hours per year unless otherwise required by law
Company Overview