Note: The job is a remote job and is open to candidates in USA. Zimperium is an industry leader in enterprise mobile security, and they are seeking a Senior Customer Success Manager to manage post-sale customer relationships. The role involves building relationships, managing renewals, driving solution adoption, and ensuring customer satisfaction.
Responsibilities
- Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
- Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities
- Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
- Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
- Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
- Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
- Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
- Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
- Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
Skills
- B.S. in Computer Science or an equivalent engineering degree
- 10+ years of experience working with Enterprise software solutions
- 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers
- Self-motivated, strong problem-solving skills with good business acumen
- Ability to travel
- Startup experience desirable
- Domain expertise in Mobility & Security is highly desirable
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