Note: The job is a remote job and is open to candidates in USA. BDO Digital, LLC., a subsidiary of BDO USA, P.C., is a growing digital advisory organization focused on helping middle-market organizations leverage technology for operational efficiency and revenue growth. The Sr. D365 F&O Functional Consultant will support the Enterprise Business Applications team in implementing ERP and CRM solutions, conducting requirements gathering, process documentation, and providing functional support to clients.
Responsibilities
- Participates in defining needs for existing and new EBA solutions
- Documents existing enterprise business applications, related business processes, and personas impacted
- Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
- Envisions and develops representations of recommended future state options for evaluation by clients
- Understands related security structures and best practices
- Designs and develops scorecards for evaluation of candidate business applications
- Creates dashboard presentations of quantitative and qualitative scoring of candidate options
- Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
- Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
- Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
- Supports, and manages aspects of business applications implementations
- Documents and maintains project milestones, phases, elements, and budget
- Monitors project progress by tracking risks, actions, issues, decisions, and other activities
- Develops references for users by writing and maintaining user documentation; providing help desk support; training users
- Provides functional support of EBA solutions and related technologies
- Manages and resolves issues, defects, and change requests
- Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
- Provides ongoing support during project implementations and post-go-live support
- Responsible for configuration of solution based on requirements
- Fosters a positive demeanor, learning attitude and client service mentality with the team
- Owns and drives completion of key workstreams as directed by project leaders
- Manages project workstreams as directed
- Mentors and develops entry level consultants and senior consultants
Skills
- Bachelor's Degree and six (6) or more years of industry experience with ERP systems, required; OR
- High School Diploma/GED and seven (7) or more years of industry experience with ERP systems, required
- Six (6) or more years of business process analysis and/or business application education or experience, required
- Four (4) or more years of education or experience with ERP or CRM Product, required
- Microsoft Visio, PowerPoint, Word, and SharePoint, required
- Experience with one or more ERP/CRM/HCM Solutions technology, required: Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM), Ceridian Dayforce Solutions (Talent & Benefits Intelligence, Workforce Management (WFM), HR, Advanced HR Analytics, or Payroll), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM Software
- Strong analytical, problem solving, facilitation, documentation, and communication skills
- Excellent communication and presentation skills, both verbal and written
- Excellent interpersonal and customer relationship skills
- Business process analysis, design, and process flow skills
- Excels at operating in a fast-paced technical environment
- Some client facing best practice consulting experience
- One or more current business applications technology certifications
- Smartsheet
- Enterprise software strategy, selection, and implementation experience
Benefits
- BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.
- The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings.
- The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
- BDO Total Rewards that encompass so much more than traditional “benefits.” [Click here to find out more!](https://www.bdo.com/getmedia/792cf457-f43e-4bb7-a937-a0f8d55f6ecb/BDO-Benefits-Brochure.pdf)
- Benefits may be subject to eligibility requirements.
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