Note: The job is a remote job and is open to candidates in USA. Monks is a global, digital-first, data-driven marketing agency seeking a Sr. Specialist in Media Operations. The role involves managing and optimizing media campaigns for clients, ensuring effective communication and collaboration within the team, and providing mentorship to junior members.
Responsibilities
- Lead the development and execution of media plans and independently own client communications and platform trainings. Use your knowledge of client business and collaboration skills to identify and action upon client service opportunities in partnership with internal teams. Your technical expertise will enrich the experience of junior team members, inclusive of proactively knowledge sharing and demonstrating best practices
- Own media strategy and campaign planning, builds, and ongoing management of our clients’ media efforts, including QA
- Build trust and rapport with clients and own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution
- Work effectively with team members to complete day-to-day tasks for both clients and internal efforts and actively seek opportunities to guide junior team members in need of assistance with tasks (internal and external)
- Collaborate with peers to receive learnings, from both internal and external sources
- Learn and act on explicit motivations/needs of both internal and external stakeholders, build baseline trust & rapport via written & verbal communication, and actively seek to understand and improve the client experience
- Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to…
- Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc
- Keep up to date on Monks offerings and changes within the ad industry, and identify opportunities to enhance client services
Skills
- Intermediate proficiency in at least three platforms relevant to our Media team, and conceptual understanding of the Media landscape and how platforms fit into the ecosystem
- Ability to identify and act on explicitly stated problems, roadblocks, and next steps
- Ability to work with and contextualize data on a regular basis, including identification of necessary and/or helpful inputs, accurate and consistent manipulation of data sets, and analysis against data to identify trends, outliers, and/or important outputs
- Ability to host 'professional grade' meetings, complete with agendas
- Ability to meet self-imposed and external deadlines, honor and deliver on verbal & written commitments, exhibit attention to detail on own work and others' work, and an ability to utilize professional formatting on own work, and recognize areas for professional formatting improvement on own and other's work
- Strong organizational skills to manage one-off tasks and larger or longer initiatives, and to manage your own work in conjunction with team needs and priorities
- Strong self and social awareness skills, demonstrating an ability to moderate your own personal state and stress and recognize how to best work with clients, teams, and individual peers
- Ability to recognize areas for improvement and develop others
- Experience working in a professional setting with team members and clients
- 3 years or more in a relevant Media role or environment
Benefits
- Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
- Generous PTO and 15 company-wide holidays
- 401k with company contribution
- Paid parental leave
- Work-life balance with an emphasis on personal well-being
- Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
- A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
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