Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a leader in AI-powered connectivity solutions, enabling secure and high-performance network infrastructure. The Senior Technical Project Manager is responsible for leading presales program execution and ensuring alignment across various teams to manage risks and deliver on customer commitments.
Responsibilities
- Own the overall presales program lifecycle for assigned Front Door opportunities, from intake through approval and readiness to execute
- Lead structured deal reviews, working sessions, and leadership checkpoints to align scope, timelines, resourcing, and delivery approach
- Coordinate across multiple workstreams (delivery, engineering, finance, contract, product, field operations) to ensure cohesive execution
- Drive Front Door governance standards to ensure disciplined intake, review, escalation, and decision‑making
- Identify execution risks, delivery constraints, resourcing gaps, or dependency conflicts early and proactively manage mitigation plans
- Escalate issues appropriately with clear options, impacts, and recommendations for leadership decision‑making
- Ensure alignment with CN Project Controls for customer commitments, delivery capabilities, and operational capacity
- Partner closely with Sales to support deal progression while maintaining delivery integrity and realistic commitments
- Collaborate with Operations to align financial assumptions, contract terms, and delivery models
- Serve as a trusted operational advisor to internal partners, providing clarity, structure, and execution confidence
- Facilitate communication across the CN Presale Team to ensure transparency and shared understanding of program status and risks
- Contribute to the continuous evolution of the Front Door operating model as deal volume and complexity scale
- Standardize presales program management artifacts, workflows, and governance practices
- Identify opportunities to reduce friction, eliminate duplicate handoffs, and improve cycle time without compromising quality
- Support reporting, dashboards, and leadership visibility into pipeline, capacity, and execution readiness
Skills
- Typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree
- Experience leading complex, cross‑functional programs in operational or presales environments
- Demonstrated success managing multiple concurrent initiatives with competing priorities and high stakeholder visibility
- Background working closely with Sales, Operations, Finance, Legal, and Delivery teams
- Familiarity with governance frameworks, intake models, or enterprise operating models is a plus
- Strong program and project management discipline, with the ability to drive structure in ambiguous environments
- Excellent risk, issue, and dependency management skills, with a bias toward proactive mitigation
- Ability to translate complex information into clear, executive‑ready insights
- High level of comfort influencing without authority and navigating matrixed organizations
- Clear, confident communicator with the ability to engage both working teams and leaders
- Skilled facilitator of cross‑functional discussions, deal reviews, and decision forums
- Comfortably challenging assumptions and surfacing risks constructively
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
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