[Remote] Staff Inbound Product Manager- AI

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Staff Inbound Product Manager - AI will contribute to product strategy, collaborate with customers, and drive cross-company outcomes to deliver value through their product portfolio.

Responsibilities

• Design and deliver product features for a fast-growing business unit and product portfolio
• Collaborate with engineering to execute on strategies that deliver value to our customers
• Build relationships with customers through design programs and product advisory councils
• Demo and present to existing and prospective customers
• Champion the customer to the rest of the product management, sales and marketing organization to influence product strategy
• Work cross functionally with other product teams, to deliver joint product features to deliver value to customer across and outside of IT
• Collaborate with a team of dedicated and engaged product managers with a collective goal of serving our customers

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of software product management, Software Asset Management, or Software Publisher Licensing experience
• Demonstrated leadership experience and strategic thinking operating at the scale of a large enterprise software product
• Comfortable with pivoting, learning fast and communicating with impact
• Be comfortable presenting to and communicating with customers
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience gathering and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs

Company Overview

ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.

Company H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships, with 308 in 2026, 910 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.