Note: The job is a remote job and is open to candidates in USA. DocGo is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners. They are seeking a detail-oriented Workforce AI Optimization Analyst to support forecasting, staffing, and workforce operations through reporting, process automation, and analytics.
Responsibilities
- Support forecasting and staffing models by updating inputs, maintaining files, and validating trends
- Build and maintain dashboards and recurring reports for WFM and staffing metrics
- Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls)
- Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance
- Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps)
- Document processes and create repeatable reporting/automation playbooks
- Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports
- Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI
- Participate in special projects and initiatives as needed
Skills
- 1–2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role
- 1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools)
- Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning)
- Comfort working with data and spotting patterns
- Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus)
- Curiosity and a mindset for automation (“there has to be a faster way”)
- Can provide helpful insights from dense datasets
- Creative self-starter capable of first principles thinking
- Strong interpersonal skills that can work across a highly cross-functional environment
- Excellent oral and written communication skills required
- Detail oriented and strong organizational skills
- Previous experience in a B2B SaaS start-up preferred
- Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations
Benefits
- Medical, Dental, and Vision (with company contribution)
- Paid Time Off
- 401k
Company Overview
DocGo is a telehealth company offering mobile medical services, on-site event medical services, and transportation. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is https://www.docgo.com/.Company H1B Sponsorship
DocGo has a track record of offering H1B sponsorships, with 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.