Note: The job is a remote job and is open to candidates in USA. 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers. The Systems Administrator will support the Department of Veterans Affairs by providing system administration, maintenance, and operational support for a large enterprise environment, ensuring the availability and security of systems for over 35,000 users.
Responsibilities
- Provide on-site and remote administration and maintenance support for VA storage, server, backup, disaster recovery, and systems-management environments
- Install, upgrade, repair, configure, and retire hardware and software
- Troubleshoot system and storage configurations
- Apply approved application and security patches
- Manage system access
- Monitor logs and resource utilization
- Perform performance tuning and capacity-planning activities
- Create, execute, and monitor backups and data restorations
- Investigate replication and checkpoint issues
- Provision storage to VMware, Windows, and Linux hosts
- Support monthly coordinated installations
- Assist with inventory management for hardware and software resources
- Support SCCM test environments by testing operating-system deployments, application packages, upgrades, and Microsoft patches
- Respond to help-desk tickets
- Provide Tier 1 and Tier 2 troubleshooting assistance
- Support disaster-recovery and security activities
- Remediate identified vulnerabilities
- Create and maintain operating instructions, standard operating procedures, user guides, installation instructions, and monthly status documentation
Skills
- Relevant experience administering enterprise Windows Server, Linux, VMware, storage, backup, or systems-management environments
- Experience installing, configuring, upgrading, troubleshooting, and maintaining server hardware and software
- Experience monitoring system logs, processor utilization, memory, storage capacity, system performance, and availability
- Experience applying operating-system, application, and security patches in a controlled enterprise environment
- Experience administering backup and restoration processes and supporting disaster-recovery or business-continuity activities
- Experience supporting virtualized server environments and provisioning storage to Windows, Linux, or VMware hosts
- Familiarity with enterprise storage, backup, or hyperconverged technologies such as NetApp, Dell/EMC, Cohesity, Cisco HyperFlex, or Commvault
- Experience supporting Microsoft SCCM or a comparable enterprise systems-management and software-deployment platform
- Experience responding to service requests and incidents through an enterprise ticketing platform such as ServiceNow
- Ability to troubleshoot complex technical issues, identify root causes, implement corrective actions, and document resolutions
- Ability to create and maintain technical documentation, including standard operating procedures, operating instructions, installation instructions, and user guides
- Strong written and verbal communication skills and the ability to work effectively with VA personnel, remote support teams, vendors, and other technical stakeholders
- Availability to support alternate shifts, scheduled weekend maintenance, and occasional after-hours emergency support when mission requirements dictate
- Ability to obtain and maintain a VA Public Trust background investigation at the Tier 2, Moderate Risk level
- Experience supporting VA infrastructure, enterprise storage, or data-center operations
- Experience with NetApp ONTAP, Dell/EMC Unisphere, Cohesity, Commvault, SecureCRT, or storage-resource-management tools
- Experience with Windows Server, Red Hat Enterprise Linux, VMware ESXi, and enterprise network-attached storage
- Experience supporting SCCM application packaging, operating-system deployment, patching, and software-distribution activities
- Experience supporting geographically distributed infrastructure and users across multiple sites and time zones
- Relevant technical certifications from Microsoft, VMware, Red Hat, NetApp, Dell Technologies, Cohesity, or CompTIA
Benefits
- Medical
- Dental
- Vision
- Voluntary Life Insurance
- 401(k)
- Basic Life A&D
- STD
- LTD
- PTO
- Telehealth
- Paid holidays
- FSA
- HSA
- Employee Assistance Program (EAP)
- Traveling Assistance
Company Overview