Note: The job is a remote job and is open to candidates in USA. RIVA Solutions is a mission-driven IT services company supporting Federal agencies through digital transformation and innovative technology solutions. The System Administrator I role involves providing foundational systems administration and IT operations support in a Federal scientific research environment, ensuring system security, data integrity, and customer support.
Responsibilities
- Maintain data files and control procedures for networked personal computers and desktop systems connected to enterprise servers
- Ensure system security and data integrity through user account administration, password management, and resource monitoring
- Perform daily system backups and file restoration activities as required
- Monitor system availability and respond to routine user support requests
- Assist with installation, configuration, and maintenance of hardware and software on UNIX/Linux, Windows, and macOS systems
- Support IT asset tracking and inventory management using tools such as Sunflower and Smartsheets
- Triage, document, and track user trouble tickets; escalate issues as appropriate
- Perform media sanitization and assist with equipment disposal activities in accordance with policy requirements
- Maintain detailed operational logs documenting system behavior and issues encountered
- Assist with creation and maintenance of systems documentation, operating procedures, and maintenance guides
- Support compliance with Federal cybersecurity requirements including FISMA and NIST standards
- Participate in on-call rotations supporting N-Wave network operations as required
Skills
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
- 0–2 years of systems administration, IT support, or related technical experience
- Foundational knowledge of Windows, UNIX/Linux, and/or macOS operating systems
- Working knowledge of networking concepts including LAN, WLAN, TCP/IP, DNS, and DHCP
- Familiarity with Microsoft Office and standard business application suites
- Strong attention to detail and ability to follow established procedures and operational guidelines
- Strong written and verbal communication skills
- Ability to obtain and maintain a Public Trust background investigation
- U.S. Citizen or otherwise authorized to work in the United States
- Experience with backup solutions such as CrashPlan, NetApp, or similar technologies
- Familiarity with monitoring, endpoint management, and asset tracking tools including BigFix, PDQ Suite, and TeamViewer
- Exposure to Federal cybersecurity frameworks including FISMA, NIST 800-53, and Risk Management Framework (RMF)
- Experience using IT service management or ticketing platforms
- Experience supporting macOS managed environments using Jamf Pro and Apple Business Manager
- Interest in atmospheric research, scientific computing, or high-performance computing environments
- CompTIA A+, Network+, Security+, or equivalent certification (or actively pursuing certification)
Benefits
- Paid Time Off / Sick Leave
- Health, Dental, and Vision Coverage
- Life Insurance
- 401(k) Retirement Plan with Company Match
- HSA/FSA Spending Accounts
- Long- and Short-Term Disability
- Pet Insurance
- Wellness Program Initiatives
- RIVA Flex (Flexible Hours and Hybrid Support, where applicable)
- Additional Workplace Benefits
Company Overview
RIVA Solutions, Inc. (RIVA) is a new kind of government contractor providing Digital Transformation to the public sector. It was founded in 2009, and is headquartered in Mc Lean, Virginia, USA, with a workforce of 201-500 employees. Its website is https://rivasolutionsinc.com.