Note: The job is a remote job and is open to candidates in USA. McGraw Hill is a company dedicated to impacting lives through education. They are seeking a Team Manager of Customer Success to lead a team that supports professors and students in higher education institutions, focusing on managing customer relationships and driving strategic initiatives.
Responsibilities
- Recruiting, mentoring and inspiring a world-class team of customer success representatives who execute essential areas of accountability at the highest level in collaboration with Sales Leadership
- Driving strategy and alignment for renewal and expansion business supporting our 2-year and 4-year higher education institutions
- Staying informed on product needs, market conditions, promotional activities, business opportunities, sales trends, and competition strategies/activities on a regular basis in monthly reports, marketing plans, and other written communications
- Partner with district and regional sales leadership to add perspective and drive sales and customer success priorities and to help identify resources, needs, and solutions
Skills
- Bachelor's degree required
- 5+ years of professional experience in customer success, sales, or account management
- 3+ years of experience directly managing teams
- Experience using CRM (Salesforce, Gainsight, etc.) required
- Previous success in managing a customer success team; strong training and development skills
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Proven results in quota attainment, pipeline management and strategy execution
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Candidates must hold a valid driver's license and reside near a major regional airport
- Advanced degree in education or educational technology
Benefits
- An annual sales incentive plan is included as part of the compensation package
- A full range of medical and/or other benefits, depending on the position offered
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