Note: The job is a remote job and is open to candidates in USA. Programming.com is a company focused on providing solutions in the healthcare sector. They are seeking a Technical Account Manager to serve as the primary technical liaison between healthcare clients and internal teams, ensuring successful adoption and ongoing use of their platform.
Responsibilities
- Serve as the primary technical liaison between healthcare clients and internal teams, ensuring successful adoption and ongoing use of the platform
- Combine client relationship management, technical troubleshooting, and product expertise to drive client satisfaction, reduce friction, and support scalable growth in a complex healthcare integration environment
Skills
- At least 3 years in a technical client-facing role, such as Technical Account Manager, Solutions Engineer, Implementation Specialist, or Sales Engineer
- Experience working with healthcare clients; supporting EMR/EHR workflows or health IT products is strongly preferred
- Hands-on experience with healthcare interoperability standards, including FHIR and HL7, and familiarity with interface engines such as Mirth/NextGen Connect
- Experience working with major EMR/EHR systems such as Epic, Cerner, Athenahealth, eClinicalWorks, or similar platforms
- Strong technical skills, including:
- Basic scripting or automation (e.g., Python, JavaScript, or similar)
- Ability to write and interpret SQL queries and run reports
- Familiarity with REST APIs and tools such as Postman or similar API clients for testing and debugging
- Prior experience supporting or implementing integration-heavy healthcare software (e.g., care management, telehealth, population health, RCM)
- Experience with monitoring/logging tools and troubleshooting data pipelines or interfaces
- Familiarity with security and compliance considerations in healthcare (HIPAA, PHI handling, access controls)
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