Note: The job is a remote job and is open to candidates in USA. CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The Technical Client Account Manager will be responsible for ensuring that clients achieve their desired outcomes and realize the full value of CloudSEK's solutions, combining customer advocacy and technical expertise to enhance customer engagement and retention.
Responsibilities
- Customer Onboarding: Own the onboarding process, ensuring that customers are effectively integrated and trained on our solutions
- Relationship Management: Foster strong relationships with key customer stakeholders, acting as a trusted advisor to understand their needs and challenges
- Proactive Engagement: Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies
- Conduct Business Reviews: Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement
- Internal Collaboration: Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement
- Technical Expertise: Demonstrate value -Triage customer portals on a regular basis and share critical threats reports
- Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives
- Reporting and Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews
- Revenue target: Ensure timely renewals and carry targets for regional NRR achievement and expansion quota. Identify and drive upsell and cross-sell opportunities through consultative engagement and by demonstrating the ROI of CloudSEK’s solutions
- Maintain partner relationships: Collaborate with the partners for smooth renewal and develop a winning strategy for revenue expansion
- Customer Engagement: Organize customer engagement events in collaboration with the marketing team
Skills
- Proven experience in customer success and client account management in the cybersecurity industry
- Strong understanding of cybersecurity concepts, technologies, and market trends
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
- Strong negotiation skills
- Analytical mindset with the ability to derive insights from data to drive decisions and improvements
- Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
- 5+ years experience in cybersecurity, client facing roles
- Bachelor's degree in Cybersecurity, Technology is preferred
Benefits
- Flexible working hours.
- Food, unlimited snacks and drinks are all available while at office.
Company Overview