Note: The job is a remote job and is open to candidates in USA. Per Scholas is an organization dedicated to providing tech training to individuals and communities. They are seeking a Technical Curriculum Developer to design and deliver a workshop series focused on Agentic AI for IT Support and Data Analytics, translating real-world workflows into structured learning experiences.
Responsibilities
- Module Creation: Design and develop a multi-module learning series that applies AI across both IT Support tasks (documentation, customer interaction, troubleshooting, automation, and scripting) and Data Analytics tasks (data cleaning, exploratory analysis, querying, visualization, and reporting), sequenced so learners advance from GenAI prompting to lightweight agentic workflows
- Technical Documentation: Develop lesson plans, scripts, facilitation guides, and learner materials for both domains
- Scenario-Based Learning: Create real-world scenarios: IT support tickets, logs, and user issues, alongside Data Analytics cases such as messy datasets, business questions, and dashboard/reporting requests
- Curriculum Architecture: Translate IT Support and Data Analytics job tasks into structured, progressive learning modules aligned to entry-level roles
- Video Production: Script and record concise 5-8 minute instructional videos demonstrating real-time use of GenAI and, in later modules, agentic AI tools across both IT Support and Data Analytics
- Demonstration-Based Teaching: Show prompting techniques, iterative workflows, and validation methods, building toward agent/tool orchestration and multi-step automation
- Engagement & Clarity: Deliver clear, structured, and engaging content for asynchronous learners
- Workshop Development: Create 30-45-minute hands-on workshops aligned with each module across both tracks
- Task-Based Learning: Design activities using AI: troubleshooting, documentation, automation, and scripting (IT Support), and data cleaning, querying, analysis, and visualization (Data Analytics)
- Assessment Design: Build performance-based exercises that validate learner competency in both domains
Skills
- Hands-on experience across IT Support and Data Analytics workflows
- Demonstrated ability to apply AI tools (e.g., ChatGPT) to real technical tasks
- Strong communication skills and comfortable demonstrating on camera
- 2-5 years of combined experience across IT Support (Help Desk, Desktop Support, or Service Desk) and Data Analytics (analyst, reporting, or BI work)
- Strong understanding of OS troubleshooting, networking basics, and ticketing workflows
- Data Analytics fundamentals: data cleaning, querying (SQL), spreadsheet analysis, and data visualization (e.g., Excel/Google Sheets, and a BI tool such as Tableau or Power BI)
- Experience applying AI tools like ChatGPT to documentation, troubleshooting, scripting, and data analysis tasks
- Familiarity with basic scripting (PowerShell, Bash, or Python); Python for data analysis (e.g., pandas) is a plus
- Exposure to agentic AI concepts such as tool use, automation, and multi-step agent workflows (e.g., custom GPTs, Copilot, or similar), or a clear willingness to build this into the curriculum
- 1-3 years of experience in instructional design or technical content creation
- Strong ability to simplify technical workflows into structured learning
- Proficiency in Google Workspace
- Strong written and verbal communication skills
- Experience with training video series production
- Familiarity with LMS platforms (e.g., Canvas)
- Experience in workforce training or bootcamp environments
- Hands-on experience building agentic AI workflows or automations (e.g., custom GPTs, Copilot Studio, n8n, Zapier, or similar)
- Exposure to cloud platforms or DevOps concepts
- Access to video production equipment and software technologies
Benefits
- Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time
- Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year)
- Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons
- Vacation accruals increase with tenure
- Part-time employees are afforded time off on a prorated basis and in accordance with local requirements
- Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs
- Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families
- Eligible employees can select from two dental plan options and a vision plan
- Employees who waive medical coverage receive employer paid dental and vision premiums
- 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company
- Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members
- Eligible employees are offered up to 6 weeks of 100% paid parental leave
- Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance
- Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses
- Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance
- Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs
Company Overview