Note: The job is a remote job and is open to candidates in USA. Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. The Technical Instructor role involves teaching customers how to effectively use Elastic products and solutions through technical training programs, while also collaborating with the Curriculum team to enhance training materials.
Responsibilities
- Deliver multi-day virtual and on-site Elastic training courses and workshops to enable our customers and drive business value
- Teach extremely technical concepts clearly and concisely to large audiences in an engaging manner
- Collaborate with the Curriculum team on the development of new courses and course release updates
- Collaborate with the Training Operations team for continuous improvement of our LMS (Learning Management System), virtual training platform and processes
- Mentor and coach new instructors
- Ability to work on your own initiative with fanatical attention to detail
- Strong customer advocacy, relationship building, and verbal and written communication skills
- Comfortable working remotely in a highly distributed team
- Flexible attitude and willingness to accommodate and support changing priorities in a growing company
- Willing and able to travel globally up to 60%, primarily in the US
Skills
- Experience as Technical Instructor, Consultant, Presales, or public speaker to technical audiences (engineers, developers, and other technical positions) on enterprise infrastructure software technology
- Excellent presentation and customer interaction skills, with the ability to explain complex topics in an easy-to-understand way
- Clear articulation and fluency in English
- Bachelor's degree (or higher) in information technology or computer science or equivalent experience
- Elastic certifications such as Elastic Certified Engineer, Elastic Certified Observability Engineer, Elastic Certified Analyst
- 2+ years of Education experience
- Deep understanding of Elastic solutions, such as search, observability, etc
- Experience in curriculum development, contributing to open-source projects, or participating in community engagements (meetups, conferences, etc.)
- Strong interpersonal skills
- Ability to thrive in a fast-paced, constantly evolving environment
- Deliver multi-day virtual and on-site Elastic training courses and workshops to enable our customers and drive business value
- Teach extremely technical concepts clearly and concisely to large audiences in an engaging manner
- Collaborate with the Curriculum team on the development of new courses and course release updates
- Collaborate with the Training Operations team for continuous improvement of our LMS (Learning Management System), virtual training platform and processes
- Mentor and coach new instructors
- Ability to work on your own initiative with fanatical attention to detail
- Strong customer advocacy, relationship building, and verbal and written communication skills
- Comfortable working remotely in a highly distributed team
- Flexible attitude and willingness to accommodate and support changing priorities in a growing company
- Willing and able to travel globally up to 60%, primarily in the US
Benefits
- Elastic's stock program
- Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Minimum of 16 weeks of parental leave
Company Overview