Note: The job is a remote job and is open to candidates in USA. CVS Health is a company focused on creating a more connected and compassionate health experience. As a Technical Support Representative, you will provide timely technical responses to inquiries from CVS employees regarding hardware and software issues, ensuring outstanding customer service and problem resolution.
Responsibilities
- Document problems, complete problem tickets, and request information in the support tools
- Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
- Effectively manages call workload
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
- Collaborate well in a team environment
- The full-time employee will work 5 days a week and must be able to work one weekend shift a week
Skills
- 6 months of technical and/or call center experience
- High School Diploma or GED required or 2 years equivalent experience
- Experience in a help desk/call center environment providing technical support in a retail environment
- Experience using computer hardware and software applications
Benefits
- Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- Comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- Medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Company Overview
CVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.