Note: The job is a remote job and is open to candidates in USA. UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Trade Management Analyst I role involves providing advisory services on international trade compliance and assisting clients with regulatory obligations while supporting process optimization and system solutions.
Responsibilities
- Provide trade compliance guidance to clients engaged in international import and export activities
- Advise on customs classification, valuation, origin, and preferential trade programs
- Support client engagements by identifying compliance gaps and recommending practical improvements
- Act as a subject‑matter resource for resolving compliance‑related client issues in coordination with internal teams
- Support interactions with customs authorities while maintaining regulatory integrity
- Put together reports of like and similar goods to ensure compliance with CBSA verification audits
- Charging customers for the work performed and completion of billing for projects
- Demonstrate working knowledge of the CBSA CARM Client Portal and its use by importers and brokers
- Upload documents for our customers to the CARM Client Portal
- Apply regulatory requirements to client operations and brokerage workflows
- Assist with preparation of submissions to the post‑entry team, responses to CBSA requests, and supporting documentation packages
- Monitor regulatory changes and support updates to procedures and controls as required
- Support preparation for CBSA audits and verifications, including documentation review and data validation
- Assist in analyzing audit findings and identifying corrective actions
- Support maintenance of audit trails and supporting documentation aligned with CBSA expectations
- Apply brokerage operations knowledge to support automation and system‑driven process improvements
- Analyze current compliance workflows to identify opportunities for automation and efficiency gains
- Collaborate with technology, operations, and compliance teams to ensure regulatory requirements are embedded into system functionality
- Use data and reporting to support root‑cause analysis and exception reduction
- Support development and delivery of clients and internal training related to trade compliance
- Prepare documentation, job aids, and procedural guidance for regulatory and system changes
- Assist clients and internal users with adoption of new processes, tools, and compliance requirements
Skills
- Bachelor's degree preferred (international trade, supply chain, logistics, business, or related field)
- CCS designation
- Practical experience in customs brokerage or trade compliance operations
- Working knowledge of CBSA CARM Client Portal navigation and document handling
- Familiarity with customs audits, verifications, and regulatory correspondence
- Strong analytical and problem‑solving skills
- Bilingualism required: French and English (written and spoken). Strong verbal and written communication skills in French are essential. The role involves regular interactions with clients outside of Quebec (70%)
- Ability to translate regulatory and system requirements into clear client guidance
- Effective written and verbal communication skills for client‑facing environments
- High attention to detail with strong compliance awareness
- Ability to operate as an independent contributor in a collaborative, cross‑functional environment
- Proficiency in Microsoft 365 tools, including: Excel (data analysis, reconciliation, reporting, tracking), Word (procedural documentation, client correspondence), PowerPoint (client presentations, training materials, reporting), Outlook (client and stakeholder communication), Teams / SharePoint (collaboration, document management, version control)
- Ability to analyze data, track exceptions, and support reporting using spreadsheets and business dashboards
- Comfortable working across multiple systems and platforms in a regulated environment
- Exposure to brokerage automation or systems‑based process improvements is an asset
Company Overview
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. It was founded in 1907, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is http://www.ups.com.