Note: The job is a remote job and is open to candidates in USA. Ibility LLC is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business that helps government leaders achieve their mission through creative products and programs. The Operations Analyst role focuses on supporting the delivery and improvement of automated workflows, collaborating with cross-functional teams to ensure efficiency and effectiveness in operations.
Responsibilities
- Support cross-functional teams responsible for efficient automated workflow processing
- Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met
- Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders
- Communicate workflow status changes and operational updates to external stakeholders
- Assist in generating, reviewing, analyzing, and creating operational reports and data queries
- Monitor and analyze metrics associated with the performance and success of automated workflows
- Partner with stakeholders to understand business pain points and operational challenges
- Assess enhancement requests and monitor status of existing requests
Skills
- Previous operations experience
- Exposure to or experience working in DevOps environments
- Strong analytical skills with the ability to develop data-driven recommendations
- Strong verbal and written communication skills
- Data analysis experience using tools such as: Excel, Tableau, SQL, Python
- Experience managing stakeholder relationships
- Experience working with cross-functional teams
- Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately
- Ability to analyze case or document status data and identify processing delays or system issues
- Experience coordinating with technical and operations teams to resolve defects and implement data fixes
- Strong Excel and reporting skills (data cleansing, pivot tables, tracking logs, status reporting)
- Experience gathering business requirements for operational reports and dashboards
Benefits
- Health, Dental, and Vision Plans
- Short Term Disability/Long Term Disability/Life Insurance/Accidental Death and Dismemberment
- Health Savings Account
- Unlimited Paid Time Off / 11 Federal Holidays Off
- 401k
Company Overview