Note: The job is a remote job and is open to candidates in USA. Safeguard Properties is a company focused on managing vendor relationships, and they are seeking a Vendor Account Manager to oversee vendor performance and drive improvements. The role involves analyzing reports, leading discussions with vendors, and implementing new processes and technology to enhance service delivery.
Responsibilities
- Responsible for approximately 200 vendors
- Decide which vendors to contact based on performance and current status of orders
- Troubleshoot & resolve issues discovered in the analysis process
- Lead vendor discussions to work through issues and develop capacity
- Understand Safeguard initiatives and teach vendors as appropriate, includes items such as new mobile initiatives, large process changes, and policies
- Determine the best course of action to deliver on expectations and ensure that performance is met
- Assign orders to vendors and determine rules for system assignment
- Lead the implementation of work completion such as winterizations or grass
- Deep knowledge of service line to help vendors deal with issues faced
- Lead scorecard calls, develop remediation, and follow-up on plans
- VAM level 1 are required to work Maintenance order escalations, or other maintenance orders for 4 hours each week, at management discretion this is not required during download week or the month Seasonal is transitioning to snow or initial grass cuts
Skills
- Bachelor's degree or equivalent work experience
- Demonstrates understanding of what customer service means and how it applies to Safeguard Properties
- Proven follow-up and organizational abilities
- Proven ability to multitask and address escalated issues in a timely manner
- Exceptional interpersonal, oral and written communication skills
- Ability to function in a fast paced, changing environment
Benefits
- Comprehensive benefits including group medical, dental and vision along with life, disability, legal assistance and supplemental insurance.
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