Note: The job is a remote job and is open to candidates in USA. Wayline is reimagining property management through the power of AI while emphasizing the importance of human interaction. The Virtual Assistant - New Customer Accounts role involves monitoring AI interactions, directly resolving tenant and customer needs, and managing escalations to ensure a seamless experience for users.
Responsibilities
- AI Oversight: Monitor tenant and customer conversations handled by AI, step in when clarification is needed, and ensure every interaction reflects reliability and professionalism
- Direct Resolution: Address tenant or customer needs firsthand, whether it's clarifying leasing details, confirming maintenance requests, or smoothing over misunderstandings
- Escalation Management: Assess situations quickly and escalate emergencies or high-risk issues to property managers or company leaders without delay
- Human Outreach: Call tenants, property owners, or vendors when a personal touch is required to move things forward
- Coordination & Feedback: Support leasing and maintenance scheduling, while providing feedback that helps improve AI accuracy and service quality
Skills
- Familiarity with property management, leasing, or customer support processes
- Confidence making calls to tenants, property owners, and vendors
- Strong written and spoken English communication skills
- Availability to work standard business hours consistently
- A willingness to learn new software tools and adapt to evolving systems
Benefits
- Competitive compensation (commensurate with experience).
- Flexible remote work environment.
- Opportunity to be part of an ambitious AI-driven company redefining property management.
- Growth potential as our team and customer base expands.
Company Overview
Wayline is an AI based real estate voice and text assistance for property managers. It was founded in 2025, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https://wayline.com.