Note: The job is a remote job and is open to candidates in USA. The Suddath Companies is a multifaceted group specializing in worldwide corporate employee relocations, household moving, warehouse and logistics management, and specialized transportation services. They are seeking a Warehouse Operations Manager to oversee onsite logistics and operations, ensuring exceptional service and efficient workflow while leading a high-performing team to drive customer satisfaction and operational excellence.
Responsibilities
- Responsible for managing all functions relating to freight movement into and out of the warehouse(s), maintaining prescribed service levels while keeping cost controls in place
- Training and supervising employees to ensure meeting departmental and company objectives. Interfaces with Transportation Operations to resolve any problems associated with scheduling and dispatching
- Maintains and develops appropriate warehousing programs that meet cost and service objectives and production and customer needs. Recommends programs that improve the operations function
- Maintains and directs the implementation of procedures to ensure that freight claims are processed and collected in a timely manner
- Forecast, identifies and analyzes costs, equipment availability and service levels, making recommendations and instituting corrective action
- Establishes and measure KPIs to drive performance for on-time in-full delivery performance, shipping costs for all forms of transit (land, air, sea), warehouse inventory management, warehousing productivity and quality, and workforce planning requirements
- Investigates cause analysis issues for problem reconciliation and lead corrective action for complaints related to transportation, logistics handling and warehousing of finished product
- Maintains and develops fiscal budgets and ensures effective management within budgetary guidelines. Provides senior management with periodic reports as designated
- Establish and maintain relationship with customers, serving as a resolve to escalations and conflict, and proactively working to identify service improvement opportunities
- Ensures staff cohesively support strategic customer care service objectives, coach front-line management to enhance staff and team skills and competencies, and establish team performance objectives
- Ensures the operations is in compliance with Federal and State regulations
Skills
- A broad range of management skills is required with particular emphasis on leadership, problem solving, motivation, communication, innovation and planning
- Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment
- Will work independently and be comfortable working with complex and cross functional teams at all levels, both internal and external
- Must be able to interface and communicate effectively within the organization and with partners across the supply chain
- Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives
- Must be successful in managing effective deployment of resources, systems and personnel to enable achievement of organizational objectives
- Extensive sourcing, negotiation and human relations skills are required
- Experience building, executing and managing vendor strategy and operations through KPIs, audit mechanisms and flawless execution
- Demonstrated ability to work cross-functionally with engineering, sales, operations and other stakeholders to deliver and manage products/services
- Demonstrated ability to think strategically with the ability to build and manage equally compelling operations
- Proven ability to successfully thrive in an ambiguous environment
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions
- Strong working knowledge of MS Office Suite, advance level Excel
- A working knowledge of warehouse and transportation management systems is a must
- Strong team player, is an owner, and ultimately focused on delivering results with high standards
- Bachelor's degree from an accredited university in logistics, supply chain, transportation or a business-related field
- Minimum 8+ years of direct experience in a similar industry
- Working knowledge of regulations relating to transportation and warehouse operations, coupled with experience with a variety of logistics sourcing strategies
- Demonstrated skills associated with building vendor relationships, hands-on experience with the development and deployment of departmental metrics, and experience monitoring the quality, quantity, cost and efficiency of logistics networks
- Financial acumen and budgeting experience
- Experience in Lean, Six Sigma and other continuous improvement initiatives, including ISO applications
- Knowledge of industry standard applications for transportation and warehousing (WMS)
Benefits
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
Company Overview