Greystar is a leading global real estate platform specializing in property management and development. The Resident Services Coordinator is responsible for delivering excellent customer service to tenants and supporting property staff in planning resident activities to enhance the living experience.
Responsibilities
- Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders
- Develops and publishes property newsletter, which includes planned events, resident services, and advertisements
- Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards
- Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games
- Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed
- Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
Skills
- Effective customer service skills
- In-depth knowledge of property functions
- Ability to coordinate resident functions and activities
- Experience in handling resident issues and preparing incident reports
- Ability to schedule rentals and maintain contracts
- Experience in processing work orders for maintenance
- Ability to inspect buildings and grounds for safety and cleanliness
- Ability to stand, walk, and/or sit for extended periods of time
- Ability to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance
- Willingness to travel as needed to assist other properties or attend training
- Ability to work a flexible schedule, including weekends
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
Company Overview
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