RPM Living is a company focused on providing extraordinary service in the property management industry. The Resident Services Coordinator assists the Community Manager in managing day-to-day operations of an apartment community, handling resident relations, and performing various administrative duties.
Responsibilities
- Oversee all aspects of the resident experience
- Offer a professional, yet friendly, atmosphere in the leasing office
- Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction
- Contact and follow up on renewals, new residents, and work orders
- Answer and handle incoming issues from current residents always offering excellent service
- Create a renewal program to optimize leas renewals and decrease resident turnover
- Create ideas for marketing and events and assist in successful execution of these events
- Plan fun activities for residents
- Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager
- Must be available for after hours for resident relations and other activities
- Perform other duties and projects as assigned by manager
Skills
- High school diploma or equivalent; or one year of related experience
- Knowledge of property operations, marketing principles and practices
- Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques
- Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources
- Skilled with computer hardware and software including, Yardi 7s, Microsoft Office Suite, and industry specific software
- Skilled with document design for resident communication pieces and flyers
- Skilled in Social Media content creation
- Ability to communicate effectively verbally and in writing
- May be required to sit or stand for extended periods of time
- Must be able to read documents, computer screens and data
- Must be able to hear and understand verbal communications in person and over the phone or computer
- May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
- Must be able to operate a computer, keyboard, mouse and other office equipment
- This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
- A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs
- A valid driver's license is preferred; candidates without a license will be provided a liability waiver
Benefits
- $500 Sign On Bonus!!
- Weekly pay for all associates working onsite at an apartment community
- Comprehensive healthcare coverage available for all full-time, regular associates
- Employer-paid employee assistance, mental health, and wellness programs
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance
- 401(k) with robust company match
- Opportunities for professional development, career growth, and role-based learning plans
- Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
- Paid time off plus floating holidays and volunteer days
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Company Overview
At RPM, we do real estate management differently. We exceed every need by attracting the industry's top talent. It was founded in 2002, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.rpmliving.com/.