WM is North America’s largest comprehensive waste management environmental solutions provider. They are seeking a Residential Sales and Save Specialist who will respond to customer sales and cancellation requests, implement sales strategies, and maximize revenues while maintaining customer satisfaction.
Responsibilities
- Sells and Saves, secures, and converts' by handling all customer sales and cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone-based negotiation practices
- Resolves escalations for customer service within the defined territory
- Generates revenue growth by utilizing a consultative selling approach in the acquisition and retention of current WM customers
- Establishes and maintains a high level of customer satisfaction. This includes meeting customer sales and retention goals. Communicates to and works with the Market Area Sales Manager to support and resolve unique customer issues
- Reduces lost accounts by diffusing cancellation requests
- Increases revenue and profitability by executing sound plans on sales and retention calls to improve the customers' service and/or profitability while minimizing price rollbacks
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
- Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, Green Pages etc.)
- Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations
- Updates and secures customer service agreements
Skills
- Must live and work in the US
- Education: High school diploma or GED (accredited) and one year of relevant work experience
- Experience: One (1) year of consumer-based industry sales (in addition to education requirement)
- Internal requirements include nine (9) months of proven success in a position involving customer interaction
- General Competencies Include: Build Relationships, Communicate With Impact, Demonstrate Professionalism, Make Sound Decisions, Think Strategically, Proficient with Computer and Software Applications, Produce Results, Know the Business, Influence and Negotiate, Manage Work/Time, Use Ethical Practices
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Company Overview
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